I constantly get problems from the android app

[HeadsUpHigh]

Yesterday spotify decided to delete all my offline tracks. 10+gb of music gone. I decide to reinstall the app and redownload my songs. Cleared cache and data, reinstalled the app, go to log in screen, takes forever to log in into my account. Finally after 5-6 efforts, I get in, all my downlaods gone. I check on the storage section on my settings, sd space is still allocated on spotify. Take SD off, put it into laptop, format it to exFAT ( as my device- LG G3 likes that better than ntfs) put it back in, reinstall app again to keep everything fresh, try to log in again FAIL for about 5 times, restart phone again open spotify and im allready in.

Now I have to redownload all my tracks but first I need to clear cache and data AGAIN because spotify will try to save stuff in my internal memory instead of the sd.

What am I supposed to do now to avoid having my tracks deleted again ? And yes I went to account management and deleted all the offline devices. I was getting the 3 devices error as well every time I was mounting/unmounting the sd.

If I dnt get an answer to this, I will probably cancel my subscription. I want spotify on my phone and its not working properly.

EDIT : Device I'm using : LG G3 D855

           Android version : Lollipop 5.0 Stock version with the LG skin, I havent dont anything to it.

           SD card format : exFAT ( after I formated on my pc)

           How to reproduce the 3 devices error : Mount sd card, open spotify click download, unmount sd card, mount it again.

           Steps I followed :

            Opened spotify, was lagging as hell, finally opens, everything gone. restarted phone, cleared cache and data, reinstalled spotify, still laging, unmount sd card format, reinstall spotify, fail to log in many times in a row. ( app was saying loggin in and didnt do anything).

[woodandrew90]

I feel your frustration.

Have been family premium for over a year. Last two months have been nothing but hassles on our three Android devices. The random crashing bug introduced in a Novembrr update. The continues playing music during calls. The restarts playing when removing headphones.

So the reinstall introduced the not-downloading-to-SD card nonsense.

Plus the random deleting of music.

Frankly, the whole app feels like something a coding geek is fiddling together in his bedroom, not a quality product that deserves premium price.

Like you I have an LG G3 and was looking forward to Android 6 in the near future.

However, Spotify will not save to SD card at all with Marshmallow.

So we (the family) are all arrived at the point of telling Spotify where to shove their amateur garbage. All of us are each testing an alternative service and we'll be going elsewhere when pick the winner.

[HeadsUpHigh]

Today, the app had issues again. After opening it, it seemed like it could only read playlists, not albums as I like to use. When I opened an album I was getting a message saying I haven't saved anything from the album, even though it has the green downloaded arrow on the recently played list. Also it couldn't load the album/song list and it was listed as no connection was available, despite the fact that I was clearly connected to wifi which was 100% functioning ( I tested it). Luckily these problems were resolved with a restart this time.

[Twiggysdreads]

I've been having the same issue, albums there and ticked as download but states I've not saved? Album art gone and tracks keep stopping and not restarting. The issues have got worse and I've done the clear cache data, delete app etc etc too many times now. Really need a resolution as I'm contemplating moving to another provider.

[RickP2058]

I'm a new subscriber and your coding geek fiddling with the app in his bedroom comment seems to me to be spot on. I've had my current phone for 18 months and only ever had to reboot it for firmware updates, yet I've probably rebooted it a dozen times since Christmas in hopes that an uninstall, reboot, fresh SD card format and reinstall would help. No dice.

I also use Plex (excellent software btw, both server and mobile / web apps and something the Spotify devs should study to see how to do it right) but as big as my music collection is I thought Spotify would be better after using the desktop app. Unfortunately it isn't. I like the linux desktop app and and am still on the $0.99 for 3 months deal so i don't mind waiting to see what the next update brings but the current version is useless. You don't recall what the last reliable version was, do you? Apparently I, like you, don't fully appreciate the new features. TIA

[Twiggysdreads]

I know it's definitely been going on for coming up to about a year, I didnt make note of the version as I first thought it was my SD card and I'd read the app loading was slow due to the fact the app was now accessing data of the SD card!! That was just the beginning of everything else. This week it now logs me off so I have to sign in everytime I use the app, so frustrating.

[RickP2058]

A year?!? Unbelievable! I picked up a new SD card myself after reading that might be the problem even though none of my other apps had any issues with the one I had. Now I have 120 GB of empty space waiting for Spotify to use it. I've been seeing this auto-logoff issue too but thought it was by design...

[Twiggysdreads]

@Spotifycares did something to my account this morning, said I had multiple cache logs on my account, seems better but need to uninstall another time to try get the app to save to my SD card again. I'll report back once I've done that later and see if it's running better. Lost all my downloaded music but everything I have saved is still listed so fingers crossed this is the end of the saga.

[HeadsUpHigh]

I think I found a way to takle the bug where spotify cant connect via wifi. I restart my phone ( lg g3) without opening any internet connection. Then I open the app, and after the app has loaded I connect via wifi. It seems to work fine for now, don't know if it will always work, but it seems ok now