I get this facebook loading screen, that keeps spamming up and down..

[HelpMe123]

Description

Please describe the problem

I download spotify from play store, that's no problem, I chose "logg in with facebook" then I get this facebook loading, that keep coming, it's like a spammer, its "loading" goes of, comes right up again, and it doesn't go further then that, and it keeps on like "Loading" off, and then up again.. And it's stuck there, to I go on home button at middle. 

c

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

I didn't exactly do anything, I ran out of spotify premium, I went to buy a new one, then the error came to my phone, it works on my computer, but not on my phone.

What I expected to happen

That I could logg in normally and keep my premium...

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes, but I don't have connection problems.

Your device

Sony Ericson Neo 

Device’s Operating System

Not sure, I got Android..

What type of account do you have?

Premium

Space left on your device

1 GB

Space left on your SD card (if applicable)

7 GB

Is your device rooted?

If you don’t know what this means you can probably answer “No”

Are you using a custom ROM, if so which one, exactly?

If you don’t know what this means you can probably answer “No”

Did you set your external SD card as storage location?

I don't think so, but still that wont be the problem to my error. 

Did you manually install an older version before installing the latest version from the Play Store?

No, I download from Play store, I also tried to send my phone a msg, where I click to get on spotify to download.

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

If you said "No", when does the issue not occur?

When using WiFi.

My mobile Spotify version

The one from  Play store.

My desktop Spotify version (if applicable)

Latest version, I just updated it today.

My mobile provider and country

Mobile provider? Norway

My username

1133319186  

Do you have a Spotify (non-Facebook) login?

No, I loggin true facebook, where my problem is.

Are you logging in with Facebook or with your Spotify login details?

Facebook login 

Do you have any screenshots you can attach to more clearly explain your issue?

If so, please paste them here

[Richard]

Hey there, sorry to hear you're having issues with the Android app.

I've done some maintenance on your account - are things working any better now?

[christyb33]

I have a similar problem with my Desktop. I click on the Spotify Icon on my Desktop. The log in screen that says log into facebook or Spotify pops up. I plug in my facebook username and password. It says its loading it goes off the screen and nothing comes up. I do not understand it as it used to work fine. I uninstalled it for awhile and just tried to re install it today now that I have a different browser and it does the same thing. I changed my password like it said to do on facebook and changed it back nothing. I checked if it is allowed in my firewall it is still nothing. What is the issue here???

[Richard]

christyb33 - could you post this over in the Desktop board instead? We'd rather keep platforms separate or things tend to get a bit confusing. Thanks!