I have spotify premium but can't use crossfade on phone

[GiaNina]

I have spotify premium but I can't use a lot of options, such as crossfade, on my phone (android, samsung galaxy S7). The weird thing is it's not like I have a free account because I don't get any adds when I listen to music. I checked my account on the website and it says that I have spotify premium. It is the first month that I pay 9.99 euro (since Decembre I had three months premium at 0.99 euro) Anyone can help?

[Maria_B]

Hey @GiaNina

Thanks for bringing this to our attention.

Give it a try reinstalling the app and see if you're still experiencing the same issue. Here's how.

You can also try using a different Spotify account. 

Let us know how it goes.

[Joe · Accepted solution]

Crossfade and many other options don't work when you're using connect so they're greyed out. They'll appear again when you switch playback to your mobile.

[GiaNina]

Hi!

First of all, thanks for the tip! I think it had something to do with me opening spotify both on my phone and computer. Suddenly I could use all options again on my phone (don't know why)

gr

Gia

[Jennyg717]

If it weren't for you answering this I think I might have needed a new phone as I was just about ready to chuck mine across the room.  I cast spotify to my tv thru Chromecast all the time but only recently realized none of my cross fade functions were working.  I've tried everything,  but now that I uncast i see they're all back.  Thank you thank you thank you!

Jenny:)