I've downloaded songs but can't play them

[Schokoerdbeer01]

Hey fellas,

I've downloaded some own playlists and they are really stored on my sd card (the app is about 9 GB huge).

The problem is, that when im.outside and I wanna hear the songs it's not possible 😕
I had to delete every data from spotify and re download, it worked but took a while to download aaaaall songs. This can't be the best solution to re download everything :((

Android 6.0.

Any ideas?

Thx

[Maria_B]

Hey @Schokoerdbeer01!

Welcome to the Spotify Community.

In this case, we think that the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over here. Then, reinstall the app following these simple steps. 

This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.

Let us know how you get on 🙂