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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52088 Views
  • 67 replies
  • 25 likes
  • 52088 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882206 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882206 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27434 Views
  • 4 replies
  • 0 likes
  • 27434 Views
  • 4 replies
  • 0 likes

Spotify not letting me log in using Facebook. Keeps sending me through loops.

The Spotify Android app is not letting me log in on a new phone. When I first created my account I did it using Facebook and I've always used my Facebook credentials to login. I've been a premium member for about a year so I'm not new to Spotify. Thi...

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  • Regular
  • The Spotify Android app is not letting me log in on a new phone. When I first created my account I did it using Facebook and I've always used my Facebook credentials to login.   I've been a ...
  • Mljndn
  • Casual Listener
  • 3266 Views
  • 9 replies
  • 0 likes
  • 3266 Views
  • 9 replies
  • 0 likes

Massive data usage

I have had massive amount of data used by spotify over a few days. I used 80% music from my playlist and streamed some live. I also was connected to wifi at the same time as using my cellular data. Beetween the 24-27th december 2016 i have had 6 gig ...

  • Newbie
  • I have had massive amount of data used by spotify over a few days. I used 80% music from my playlist and streamed some live. I also was connected to wifi at the same time as using my cellular data. B...
  • itu_
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Party mode not available

Hello guys, Spotify - Party is not working on my Samsung Galaxy Note 4, Android version 6.0.1. Whenever I go to Browse - Party - choose a playlist, I see only "SHUFFLE PLAY" not the "START PARTY" nor the Mood trigger. Got any advise?

  • Newbie
  • Hello guys,   Spotify - Party is not working on my Samsung Galaxy Note 4, Android version 6.0.1. Whenever I go to Browse - Party - choose a playlist, I see only "SHUFFLE PLAY" not the "START P...
  • lieshout1972
  • Newbie
  • 1122 Views
  • 4 replies
  • 0 likes
  • spotify party not available
  • 1122 Views
  • 4 replies
  • 0 likes

Samsung Galaxy S6 Edge not playing

My wife and I both have S6 Edges - I've got Soptify Premium and it works just fine on my phone. Hers, not so much. She does not have Premium. She just downloaded the app and songs will not play. We searched for Robert Palmer tune she wanted to listen...

  • Newbie
  • My wife and I both have S6 Edges - I've got Soptify Premium and it works just fine on my phone.  Hers, not so much.  She does not have Premium.  She just downloaded the app and songs w...
  • Joe
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Playing downloaded music

HiI have recently upgraded to premium and am trying out the download feature. I pressed the download button on my lenovo tablet and a few moments later it appears to have completed the download. So far so good!But when I go back to the tablet I can,t...

  • Newbie
  • Hi I have recently upgraded to premium and am trying out the download feature. I pressed the download button on my lenovo tablet and a few moments later it appears to have completed the download. So...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Solved!! Importação de músicas

Como posso desativar a importação de músicas do meu dispositivo para o Spotify?

  • Casual Listener
  • Como posso desativar a importação de músicas do meu dispositivo para o Spotify?
  • marcellareisdin
  • Casual Listener
  • 502 Views
  • 4 replies
  • 0 likes
  • 502 Views
  • 4 replies
  • 0 likes

Wont recognise device

I have a Samsung S6 and a Samsung smart tv, I'm trying to play spotify through the TV but the spotify app won't recognise the TV as a device?All other apps recognise the TV as a device, I have also reinstalled the app and still nothing?

  • Visitor
  • I have a Samsung S6 and a Samsung smart tv, I'm trying to play spotify through the TV but the spotify app won't recognise the TV as a device? All other apps recognise the TV as a device, I have also...
  • user-removed
  • Not applicable
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Solved!! Settings

Hey! I can't open my settings in the app. Everytime I click on the settings button the app shuts down. I tried to reinstall the app an turned my tablet off and on again but it didn't help. I just want to turn off the automatic radio after I listened ...

  • Visitor
  • Hey! I can't open my settings in the app. Everytime I click on the settings button the app shuts down. I tried to reinstall the app an turned my tablet off and on again but it didn't help. I just wan...
  • Giarlison
  • Casual Listener
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Spotify para de tocar

Sem usar nenhum outro app, meu spotify funciona corretamente, so que apos eu entrar em outro aplicativo, o spotify fecha e para de tocar a musica, oque eu posso fazer ?

  • Newbie
  • Sem usar nenhum outro app, meu spotify funciona corretamente, so que apos eu entrar em outro aplicativo, o spotify fecha e para de tocar a musica, oque eu posso fazer ?
  • Giarlison
  • Casual Listener
  • 818 Views
  • 1 replies
  • 0 likes
  • 818 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeating Ad?

Hello! So I'm playing music, have been for a while, and all the sudden an ad comes on. I sit and wait through it, but anither comes in, but it's completely silent. And then that one gets done and repeats again. And again. And again. It just won't sto...

  • Newbie
  • Hello! So I'm playing music, have been for a while, and all the sudden an ad comes on. I sit and wait through it, but anither comes in, but it's completely silent. And then that one gets done and rep...
  • meahtenoha
  • Spotify
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Songs that continue buffering but not playing and keeps the spotify unresponsive

I have problem in playing Jet Lag by Simple Plan and Nobody's Better. It will play but eventually after a few minutes it will stop but when you look at the music scrubber it continue scrubbing as if its playing. Then after that I can't play any song ...

  • Newbie
  • I have problem in playing Jet Lag by Simple Plan and Nobody's Better. It will play but eventually after a few minutes it will stop but when you look at the music scrubber it continue scrubbing as if ...
  • Joe
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Android App slow after start

After starting up the Spotify app on Android, I have to wait a minute or so until it's functional. Search does not work (Hoppla, da ist wohl was schief gelaufen), I cannot access my library, and everything is very slow. After a minute, it works as qu...

  • Newbie
  • After starting up the Spotify app on Android, I have to wait a minute or so until it's functional. Search does not work (Hoppla, da ist wohl was schief gelaufen), I cannot access my library, and ever...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Blank screen eith only the white text.

Every time I start spotify it's starts with whit text like my playlist and so on.Both I don't get the songs or can come trow.It freaz and I need to restart.I try:ReinstallingClean the whole phonelogg in at a desktop and husbands phone.Same problem so...

  • Newbie
  • Every time I start spotify it's starts with whit text like my playlist and so on. Both I don't get the songs or can come trow. It freaz and I need to restart. I try: Reinstalling Clean the who...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android & SD Card

Hello,I read on 2012, 2014 old post that the Spotify application has issues with SD card storage. It seem that now it is working with Android 6.My question is: Does in 2017 Spotify work with old android versions like 4.2 or 4.4 (of my childs) ?Regard...

  • Casual Listener
  • Hello, I read on 2012, 2014 old post that the Spotify application has issues with SD card storage. It seem that now it is working with Android 6. My question is: Does in 2017 Spotify work with old ...
  • dudu274
  • Casual Listener
  • 465 Views
  • 6 replies
  • 0 likes
  • 465 Views
  • 6 replies
  • 0 likes

Vocals lost

I've somehow lost the vocals on all my music. They either sound muted and in the background or are non-existent. I have uninstalled and reinstalled Spotify, but still the same problem, HELP !!

  • Casual Listener
  • I've somehow lost the vocals on all my music. They either sound muted and in the background or are non-existent. I have uninstalled and reinstalled Spotify, but still the same problem, HELP !!
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Notification bar issue

My notification bar stays on after i leave the app but if i pause my songs for a second the control bar dissapears and i have to go back to my app to play music again also if i do this to quickly sometimes my app crashes anytips?

  • Casual Listener
  • My notification bar stays on after i leave the app but if i pause my songs for a second the control bar dissapears and i have to go back to my app to play music again also if i do this to quickly som...
  • 288 Views
  • 0 replies
  • 1 likes
  • 288 Views
  • 0 replies
  • 1 likes

Song nicht entfernbar

Ich kann in meiner Bibliothek bei "Songs" einen einzelnen Song irgendwie nicht entfernen. Ich möchte ihn wegbekommen.Liebe Grüße

  • Newbie
  • Ich kann in meiner Bibliothek bei "Songs" einen einzelnen Song irgendwie nicht entfernen. Ich möchte ihn wegbekommen. Liebe Grüße 🙂
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

I have pay dont work.

I have pay and it dont work.My login is *********@hotmail.com

  • Newbie
  • I have pay and it dont work. My login is *********@hotmail.com
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Modo aleatorio não desabilita na versao premium

Não consigo mais escutar as playlists na ordem original, apenas no modo aleatório mesmo quando não aciono esse modo e isso está irritando muito. Como solucionar?

  • Newbie
  • Não consigo mais escutar as playlists na ordem original, apenas no modo aleatório mesmo quando não aciono esse modo e isso está irritando muito. Como solucionar?
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes