Imported music keeps disappearing

[Lollzer]

This is getting annoyed.

So now and then my downloaded playlists on my Android phone (Samsung Galaxy S III) disappears.

This also includes my imported music.

Now I'm unable to recover this because it won't download anymore.

Please help.

[Peter__]

Hey! Welcome to the community 🙂 

It sounds like you might be experiencing a known bug with the android application, outlined in this post.

Peter

[Liam]

Hi,

This is a known bug that many people suffer from.

It is listed in the Bug's forum.

Please try reinstalling the app 🙂

Liam

[Lollzer]

Hi I have filled in the form. But as I read through the whole topic it is still not solved.

[Lollzer]

Hello,

I have reinstalled Spotify several times.

I even bought a new phone and still having the same issues over and over.

[Liam]

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@Lollzer wrote:

Hello,

I have reinstalled Spotify several times.

I even bought a new phone and still having the same issues over and over.

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I'm afraid you will most likely have to wait for the bug to be fixed then, sorry.

Incidentally, do you have an SD card in your device?

[Lollzer]

I had a Samsung Galaxy S II with these problems WITHOUT a SD card.

I had a Samsung Galaxy S III with these problems WITHOUT a SD card.

I now have a Samsung Galaxy S III with these problems WITH a SD card.

Hope this helps.

[Liam]

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@Lollzer wrote:

I had a Samsung Galaxy S II with these problems WITHOUT a SD card.

I had a Samsung Galaxy S III with these problems WITHOUT a SD card.

I now have a Samsung Galaxy S III with these problems WITH a SD card.

Hope this helps.

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Hi there,

Very strange indeed. You will most likely have to wait for Spotify to fix the bug in their app then sorry!

Liam

[Lollzer]

How long will this take? As I still pay and had contact before and now it starts to occur again... This is affecting me for almost 1 year!

[Liam]

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@Lollzer wrote:
How long will this take? As I still pay and had contact before and now it starts to occur again... This is affecting me for almost 1 year!

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I'm sorry to have to say that you could be waiting for quite a while 😞

Liam

[Lollzer]

I really enjoy Spotify I use it everywhere. I don't want to give up. Thanks for your apologises, I'll keep waiting..

[Liam]

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@Lollzer wrote:
I really enjoy Spotify I use it everywhere. I don't want to give up. Thanks for your apologises, I'll keep waiting..

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No worries 🙂