Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Issue with downloaded Local Files

Issue with downloaded Local Files

Plan

Premium

Country

Argentina

Device

Samsung Galaxy J1

Operating System

Android 4.4.4 (KitKat)

 

My Question or Issue

I downloaded a playlist using some Local Files from my computer to my phone. They took a really long time before the download started, but that's not really the issue.

 

The songs play ok, but every time I try to drag it further or back, the app will freeze and then crash. After that, every time I open the app it will crash. This will only stop happening if I delete the folder com.spotify.music/files/spotifycache/Users/(my user)-user/LocalSync.

 

How can I fix this? It's a really annoying issue.

Reply
1 Reply

Hey @santikun, welcome to the Community!

 

Sorry to hear you're having trouble with this. No worries though, we'll definitely be able to help.

 

Just to be sure, this happens when you try to slide the progress bar back a bit, right? Does logging out and back in after syncing your local files help?

 

If not, try a clean reinstall to see if it helps.

 

Let us know how it goes.

Suggested posts