Issues logging in on phone

[AileeAlouette]

Plan

Premium

Country

Device

Huawei

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I cant seem to log in on the app on my phone. I get the log in page open and click sign in but then it pops up that im not online and to connect and i click the connect button but it just pops right back up again.

[Guido]

Hey @AileeAlouette.

Thanks for getting in touch!

Try to reinstall the app using these instructions first. If that doesn't help, check out this page which has some tips when trying to log in.

Hope it will help! Let us know if you have further questions.

Have a nice day!