Issues login in offline mode

[cirasj]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

USA

Device

Samsung Galaxy S7

Operating System

Android 8.8

Before Spotify upgraded I did not have an issue logging in while in offline mode. I am now. I am being asked to go online first, which I can't. I have to uninstall the app after I close it. Why is this happening m

[Ivan]

Hey there @cirasj, 

Thanks for reaching out to us about this - we'll be glad to help you out here.
 

If a regular reinstall of the Spotify app on your Samsung provides only a temporary solution to this issue you might need to perform a clean (more thorough) reinstall of the app. This way you can start afresh with Spotify on any device. Check out this help page in order to find the steps for clean reinstall on the affected device. Once you’ve performed the clean reinstall you'll need to re-download your offline music and podcasts.   

In case the clean reinstall doesn't do the trick for you, try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.

Hope this helps. Let us know how it goes.