Issues sharing Spotify Canvas to Instagram Story

[Joistick]

Plan

Premium

Country

Argentina

Device

Samsung Galaxy A14

Operating System

Android 13

My Question or Issue

I'm having issues when sharing a song to instagram stories, it shows on the Spotify app but when I try to post it to my Instagram Story it doesn't show the canvas, only the artwork and the name of the song on a solid background. I've cleared the cache on both apps and have also uninstalled/installed both apps, the issue persists. I've attached a short video of the issue

[Joistick]

Hey folks,

We’re always looking for opportunities to enhance the listening experience for both fans and creators. We routinely conduct a number of tests, and some of them may ultimately end up paving the way for our broader user experience, so your feedback on this is greatly appreciated.

In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

The Community is here if there's anything else you need assistance with.

[bottlerick]

I'm having the same issue, I hope they fix it soon

[Merianth]

I'm dealing with the same issue

Device: redmi note 7 

Spotify update 8.8.68.565

[Beef4104]

Same problem here. 

[jordancarmona1]

I am also having this issue as of Sept 13. My Spotify version is 8.8.70.643 and I just updated. Hoping it get fixed soon. 

[jordancarmona1]

Plan

Premium

Country

United States, Los Angeles, CA

Device

iPhone 11 Pro

Operating System

iOS 16.6.1

My Question or Issue

When attempting to share song on my Instagram story, the motion canvas will load on the Spotify app, but will NOT load on the Instagram app. Instead of the canvas background, the Instagram story background is just a solid color with the album cover. I've attempted to clean rest both apps (Spotify and Instagram), have deleted/redownloaded/logged in again to both apps, and have restarted my device, but all attempts at solving the issue have not worked. Upon further research online, it seems other folks are having this issue too. Please advise. I've attached photos to this report as well to show the issue. 

[KameHouse75]

Same issue here, also reinstalled both apps with no luck.

[PhilBearz]

Noticed that the background video stopped showing up on instagram stories after the latest sharing design update (IOS 15.7.8).

The same issue appears in other users‘ stories too.

[Ras0032]

Same Here tried every suggestion !!

[johny7]

Same problem here!!!

[Sciblet]

I also have this issue!

[TheBadTrap]

Same issue here. Been scouring around and haven't found a viable fix yet. 

[Beef4104]

Same issue here on Android. I'm thinking this must be a broken API issue.

[HectorCastaneda]

I’m having the same issue, the canvas isn’t loading when sharing to instagram stories and I’m using an iPhone

[whatsagrace]

I’m having the same issue. Spotify version 8.8.70 and Instagram version 300.0.

iPhone XS Max running iOS 16.6.1.

[kruthi]

Plan

Premium Duo

Country

USA

Device

(iPhone 13 Mini)

Operating System

(iOS 16.61)

My Question or Issue

So in-app, my Spotify video player works just fine, and when I hit the share button and it previews the video behind the song graphic, I can see it. When I hit “instagram stories,” Instagram’s preview (like in the Instagram app) does not have the video background and I can’t figure out why. This randomly stopped working a week ago (Sept 😎 and I can’t figure out why!

[Zed84]

Same.

iPhone 13 Pro

Running 16.6.1

[westendork]

same. so frustrating! it’s one of my fav things to post 

iphone 12 pro

version 8.8.70.643

[Dian]

Hey there,

Thank you for posting in the Community.

Sounds like you’re seeing a recent change we’ve made. We’re always testing possible improvements, so you or someone else may see something new or get a limited feature temporarily on the app. We’d love to hear your feedback so we can pass this along to the proper team.

Keep the constructive feedback coming and we will relay it properly.

Cheers!

[Merianth]

Hello, so this is how Spotify canvas will work from now on?