Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46443 Views
  • 66 replies
  • 25 likes
  • 46443 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879734 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879734 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26836 Views
  • 4 replies
  • 0 likes
  • 26836 Views
  • 4 replies
  • 0 likes

Superuser Contribution No aparece ningún icono. (Descarga, me gusta, botón de reproducción etc)

Al momento de ingresar a mi cuenta desaparecieron todos los iconos, como el botón de reproducción, descarga, me gusta, tres puntos, compartir etc.) en ningún dispositivo que ingrese mi cuenta aparecen los íconos.

  • Casual Listener
  • Al momento de ingresar a mi cuenta desaparecieron todos los iconos, como el botón de reproducción, descarga, me gusta, tres puntos, compartir etc.) en ningún dispositivo que ingrese mi cuenta aparece...
  • Joan
  • Moderator
  • 470 Views
  • 4 replies
  • 1 likes
  • 470 Views
  • 4 replies
  • 1 likes

Superuser Contribution Playlist link direct into app does not work anymore! (Just one day)

PlanFree/PremiumCountryGermany, but I think the problem is globally. DeviceSamsung Galaxy S23 UltraOperating SystemAndroid 14 My Question or IssueI just recognized that playlist links direct into the Spotify app do not work anymore.They just lead to ...

  • Regular
  • Plan Free/Premium Country Germany, but I think the problem is globally.   Device Samsung Galaxy S23 Ultra Operating System Android 14   My Question or Issue I just recognized tha...
  • Yordan
  • Moderator
  • 700 Views
  • 6 replies
  • 1 likes
  • 700 Views
  • 6 replies
  • 1 likes

No longer able to start playlist with spotify:playlist:%playlistid:play

PlanFree/PremiumCountry DeviceMotoG13Operating SystemAndroid My Question or IssueCalling the URL spotify:playlist:%playlistid:play used in something like Tasker used to call the app, open the playlist and start it. Since the recent update, this doesn...

  • Casual Listener
  •         Plan Free/Premium Country   Device MotoG13 Operating System Android   My Question or Issue Calling the URL spotify:playlist:%playlistid:play used i...
  • 713 Views
  • 0 replies
  • 0 likes
  • 713 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution No Internet Connection Available on 4G - every other app works.

I'm a spotify premium member, I have had this problem for several days and I need some help with it. I am using an Xperia XZ1 Compact that is running Android. Spotify is giving me a 'No internet connection available" message and will not play songs a...

  • Casual Listener
  • I'm a spotify premium member, I have had this problem for several days and I need some help with it.  I am using an Xperia XZ1 Compact that is running Android.   Spotify is giving me a ...
  • 31skfd674qrhh2nbnw2z
  • Casual Listener
  • 4454 Views
  • 18 replies
  • 2 likes
  • 4454 Views
  • 18 replies
  • 2 likes

Superuser Contribution New Android 12 update got rid of coverart themed playback notification. How do I change it back?

DeviceOPPO A73 5GOperating SystemAndroid 12 ColorOS My phone updated overnight since ColorOS got a new update thing. I noticed the playback notification changed. It's now the default player that Android has, which is plain grey, apart from having to ...

  • Casual Listener
  • Device OPPO A73 5G Operating System Android 12 ColorOS   My phone updated overnight since ColorOS got a new update thing. I noticed the playback notification changed. It's now the default p...
  • SpartaYoshi
  • Casual Listener
  • 4450 Views
  • 10 replies
  • 1 likes
  • 4450 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution "Add to profile" not showing/can't add playlists to profile

Hi! Since the last update on february 2nd, I can't add any public playlists to my profile. The option "add to profile" doesn't show anymore. I tried switching the playlists public/private/public, log out/log in, I have uninstalled/reinstalled the app...

  • Regular
  • Hi!   Since the last update on february 2nd, I can't add any public playlists to my profile. The option "add to profile" doesn't show anymore. I tried switching the playlists public/private/public...
  • Voltaia
  • Casual Listener
  • 7822 Views
  • 51 replies
  • 12 likes
  • Add to profile. Playlists. Add playlist. Public playlists.
  • 7822 Views
  • 51 replies
  • 12 likes

Superuser Contribution Songs stop playing after 3 seconds

PlanPremiumCountryUKDeviceSamsung GalaxyMy Question or IssueI've tried everything other solutions have suggested: cleared the cache, settings on normal, uninstalled countless times, restarted my phone, logged out, etc; but nothing is working. Every s...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy My Question or Issue I've tried everything other solutions have suggested: cleared the cache, settings on normal, uninstalled countless times, res...
  • Vasil
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Will Spotify Android get a proper car view?

Now that the Car Thing is going away, can I finally expect a car-safe layout in the Android Spotify app? I have a built-in screen inside my car that runs Android and I do use Spotify on that, but the current UI is far from safe to use while driving. ...

  • Casual Listener
  • Now that the Car Thing is going away, can I finally expect a car-safe layout in the Android Spotify app? I have a built-in screen inside my car that runs Android and I do use Spotify on that, but the...
  • osornios
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify closing when i launch a Game

PremiumCountryFranceDeviceXiaomi redmi 9AOperating SystemAndroid 10 My Question or IssueWhen i'm playing my playlist and launch a mobile game at loading screen spotify close by himself. Can i have some help please. Thanks

  • Regular
  •   Premium Country France Device Xiaomi redmi 9A Operating System Android 10   My Question or Issue When i'm playing my playlist and launch a mobile game at loading screen spotify ...
  • Foster15
  • Casual Listener
  • 2711 Views
  • 8 replies
  • 0 likes
  • 2711 Views
  • 8 replies
  • 0 likes

Superuser Contribution Track available on pc but not on phone

I have downloaded a track using my PC. I can play it on my PC but on my phone I just get a message saying that 'Spotify can't play this right now'. Any ideas how to resolve this?

  • Visitor
  • I have downloaded a track using my PC. I can play it on my PC but on my phone I just get a message saying that 'Spotify can't play this right now'. Any ideas how to resolve this?
  • OscarDC
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premiums still getting ads?

PlanPremiumDeviceSamsung A71 My Question or IssueI have a Spotify Premium account, but Spotify is still playing ads in between music. I understand that there are ads for podcasts, but this is in Spotify Music. Any way how to fix it? I just recently r...

  • Regular
  • Plan Premium Device Samsung A71   My Question or Issue I have a Spotify Premium account, but Spotify is still playing ads in between music. I understand that there are ads for podcasts, bu...
  • OscarDC
  • Moderator
  • 625 Views
  • 9 replies
  • 0 likes
  • 625 Views
  • 9 replies
  • 0 likes

Superuser Contribution Android app playback stops in background while elapsed time goes on endlessly

PlanPremium CountryUK DeviceSony Xperia 10 IV Operating SystemAndroid 13 My Question or IssueEverytime I listen to music with spotify while the phone screen is off, a few tracks in, when it moves to the next track, it stops playing, just silence. Upo...

  • Newbie
  • Plan Premium   Country UK   Device Sony Xperia 10 IV   Operating System Android 13   My Question or Issue Everytime I listen to music with spotify while the phone scr...
  • Not applicable
  • 1275 Views
  • 7 replies
  • 2 likes
  • Android
    Playback issue
    Spotify
  • 1275 Views
  • 7 replies
  • 2 likes

Solved!! Auto play recommended songs for Premium User

After I upgraded my account to premium, auto play recommended songs option is not working anymore. Can I enable this function back?

  • Casual Listener
  • After I upgraded my account to premium, auto play recommended songs option is not working anymore. Can I enable this function back? 
  • andrewrebro
  • Casual Listener
  • 14879 Views
  • 5 replies
  • 0 likes
  • 14879 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why are my playlist hours different based on device?

PlanFreeCountryUSDevicemotorola phone and lenevo computer My Question or Issuewhen I'm playing music on my computer, my phone shows that I have 71 hours in my playlist. When I'm playing music on my phone, it says i have 31 hours. I only have a few hi...

Screenshot_20240518-172422.png Screenshot_20240518-172233.png
  • Casual Listener
  • Plan Free Country US Device motorola phone and lenevo computer   My Question or Issue when I'm playing music on my computer, my phone shows that I have 71 hours in my playlist. When I'm ...
  • OscarDC
  • Moderator
  • 359 Views
  • 3 replies
  • 0 likes
  • device
    hours
    music
    playlist
  • 359 Views
  • 3 replies
  • 0 likes

Superuser Contribution I am connected to the Internet but it shows No internet connection available

So, I have a problem with the Internet. My network connection is BELL648. Even though I am connected to the Internet, it's strange that it says No internet connection available. What could that be? 

Screenshot_20240526-063744_Spotify.jpg
  • Roadie
  • So, I have a problem with the Internet. My network connection is BELL648. Even though I am connected to the Internet, it's strange that it says No internet connection available. What could that be? ...
  • Eni
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth stutters for half a second at the end of every song, even with Gapless turned on

PlanPremiumCountryUSDeviceSamsung Galaxy S21Operating System My Question or IssueThis only happens when Bluetooth is turned on from my phone and connected to headphones/speakers; the desktop app doesn't seem to have an issue. I reset my WiFi-Bluetoot...

  • Music Fan
  • Plan Premium Country US Device Samsung Galaxy S21 Operating System     My Question or Issue This only happens when Bluetooth is turned on from my phone and connected to headphones...
  • aecid
  • Gig Goer
  • 633 Views
  • 9 replies
  • 0 likes
  • bluetooth
  • 633 Views
  • 9 replies
  • 0 likes

Superuser Contribution Play Queue retains only the next 2 songs when resuming a listening session

PlanPremiumCountryCanadaDeviceGoogle Pixel 5Operating SystemAndroid 12 My Question or IssueWhen listening to an album or playlist on the Spotify Android app, when I pause listening and then resume that session hours later, Spotify has remembered the ...

  • Regular
  • Plan Premium Country Canada Device Google Pixel 5 Operating System Android 12   My Question or Issue When listening to an album or playlist on the Spotify Android app, when I pause lis...
  • OscarDC
  • Moderator
  • 1566 Views
  • 6 replies
  • 1 likes
  • 1566 Views
  • 6 replies
  • 1 likes

Superuser Contribution Cannot Interact with the media player

PlanFree/PremiumCountry Device(Realme c30s)Operating System(Android) My Question or IssueI can't Interact with the media player. I was able to use the buttons back then but now I can't even pause, play the next song or go back to the previous song.

  • Newbie
  • Plan Free/Premium Country   Device (Realme c30s) Operating System (Android)   My Question or Issue I can't Interact with the media player. I was able to use the buttons back then ...
  • Joan
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes