Just some playlist works offline

[Rahldrac]

I have a kinda weird problem on my phone. I have tried to restart the phone. Delete everything, resync and now i am out of options.

All seems to work perfectly when i am online. Then when i go offline, only one of the 6 playlist i have works. The others are empty inside, even though the app says they have all been downloaded. 
One of the playlist works offline. 

My main playlist works offline, if I play a song on it when I turn off my wifi. And then i can play all the files. So the files are present on my phone.
But if i switch to another playlist while offline, and then try to go back to it, It will appear blank.

Help please.

[Joe]

Hi. Can you just check how much memory you have left on your phone from settings - internal/SD/external SD (if you use it). What version of the desktop and android client are you using?

[Rahldrac]

I have 5.6 gb left, so that should be more than enough. 
And I can play them offline as long as i play a song while i step away from my wifi, and dont change playlist. Cause then it emties itself.

[Joe]

Please follow all the steps in this troubleshooting post to see if that fixes your issue.

[Rahldrac]

Tried everything. Still nothing working. 
Terribly weird problem, I have never had it before.

[Joe]

Could you post the information requested in the troubleshooting post I sent you to, thanks 🙂

[Rahldrac]

Terribly sorry, I was just so frustrated after B did not work, so I didn't see C, 
Here is everything 
Thanks

Description

Songs download okay, and says 100% downloaded.
But when I try to access the playlist the songs are gone. 
If i play music from the list as i go away from my wifi i can still play the song I am playing, and any other song. So the files are on the phone.

One of the smaller playlists works, just that one (but one that is even smaller does not work).
 

What are the steps you took to get to the error/issue?

Open spotify on android.
Completly download several playlists through wifi (tried with both normal and extreme quality)
Exit spotify on the phone. 
Turn off wifi
Try to excess the playlist you had downloaded
No songs in list.

What I expected to happen

It said everything was completly downloaded, so I expect the program to be able to play the songs when i am offline.

Did you restart your device when troubleshooting in section B?

Yes.

Did you read the connection troubleshooting tips?

Yes.

Your device

Samsung Galaxy 3

Device’s Operating System

4.1.2 Ice Cream

What type of account do you have?

Premium

Space left on your device

4.98 GB

Space left on your SD card (if applicable)

Space left on your External SD card (if applicable)

Removed it after the problem started. Reinstalled spotify on internal memory to troubleshoot.

Is your device rooted?

No.

Are you using a custom ROM, if so which one, exactly?

No, stock ROM.

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

If you said "No", when does the issue not occur?

My mobile Spotify version

0.6.4.47

My desktop Spotify version (if applicable)

My mobile provider and country

Telenor Norway

My username

Hansi90

 

Do you have a Spotify (non-Facebook) login?

Yes, I only use Spotify login.

Are you logging in with Facebook or with your Spotify login details?

Spotify only.

Do you have any screenshots you can attach to more clearly explain your issue?

It just a playlist with nothing in it. The songs are not grayed out, they are just gone.

[Defect0]

Description

Most of my playlists works in offline mode. But some doesn't and they get stuck loading them. They work great streaming on all my devices but not in offline mode on my phone.

What are the steps you took to get to the error/issue?

1. First I reinstalled spotify. Removing cache and data and deleting com.spotify.android.mobile.ui on my SD-card

2. Then I factory resetted my custom rom I was on (Paranoid android 3.15)

3. Then I installed an older version of spotify

4. Then  I reinstalled spotify. Removing cache and data and deleting com.spotify.android.mobile.ui on my SD-card

5. Then I flashed back to the stock i9300 jellybean rom

6. Then I reinstalled spotify. Removing cache and data and deleting com.spotify.android.mobile.ui on my SD-card

7. Let it rest for a while since it only was a couple of my playlists not working.

8. Experienced the same issue on carbon rom

9. Removing cache and data and deleting com.spotify.android.mobile.ui on my SD-card

10. Not finding any solution and putting up a post here

What I expected to happen

I expect all my fully downloaded playlists be able to play in offline mode.

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

i9300 Galaxy s3

Device’s Operating System

4.2.2 Jellybean

What type of account do you have?

Premium

Space left on your device

9,05 GB

Space left on your SD card (if applicable)

18,3 GB

Is your device rooted?

Yes

Are you using a custom ROM, if so which one, exactly?

Carbon-JB-NIGHTLY-20130727-0735

Did you set your external SD card as storage location?

Yes

Did you manually install an older version before installing the latest version from the Play Store?

No (not the last time)

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

No

If you said "No", when does the issue not occur?

When using WiFi, 2G, 3G, 4G

My mobile Spotify version

0.6.6.270

My desktop Spotify version (if applicable)

0.9.1.57.ge.7405149

My mobile provider and country

Telia Sweden

My username

Defecto

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?

Screenshot in offline mode

https://www.dropbox.com/s/p0qlgrywxdqijhk/Screenshot_2013-08-19-19-36-28.png

Screenshot in online mode

https://www.dropbox.com/s/ufgcsjmb6ksu8jr/Screenshot_2013-08-19-19-55-55.png

[Joe]

Thanks for the information, that's really helpful. Unfortunately, I don't have an answer for you yet but this is an issue being investgated by the spotify team and they're collecting information in this thread. Could I ask you to copy and paste your last post there? Thanks.