Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Local files grey/unplayable

Local files grey/unplayable

For the last few days I have not been able to download and play local files on my phone.

I have local files on my pc which I have placed in my playlists which I have downloaded on my phone (Samsung Galaxy S7) and it have been working until a few days ago. The local file songs downloaded cannot be played on my phone but all other "normal" songs can be played both on pc and on my phone.

 

I have read other threads and followed instructions without luck.

I have: Re-downloaded ALL my playlists in different qualites normal, high and extreme quality

I have re installed the app multiple times

I have removed all offline devices and added it back

 

I dont know how to fix this or what to do next 😞

Reply
1 Reply

Check that your home network still shows as "private" on your PC and that the firewall isn't getting in the way.

Suggested posts