Local files wont download after new update

[wouterbloemerts]

Since the new update my phone can't download any new songs.

There is a circle with an exclamation mark before every local song i try to add.

I've reinstalled Spotify and it does not make a difference.

Please take a look at this asap. This happens on 2 different phones...

[Eni · Accepted solution]

Hey @wouterbloemerts, 

Thanks for reaching out about this. 

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

If this doesn't do the trick, could you check your firewall and antivirus and make sure that Spotify is whitelisted on both?

Lastly, would you mind checking if the issue persists using a different internet connection?

Keep us posted 🙂 

[wouterbloemerts]

Hi,

I checked my firewall and this was the issue. Thank you! This can be marked as solved.

[Eni]

Hi @wouterbloemerts,

Fantastic news! Give us a shout if it starts misbehaving again; we're always here to help 🙂

Have a good one!