Log in with Facebook failed

[FranzGabel]

Hi there,

I am desperately trying to log in on Spotify on my Android mobile phone. The error I get is "You seem to try to log in from a different country".

I was in Brazil for the last six months and therefore changed the language of facebook from german to portuguese. But I already changed it back now, but it is still not working.

The app is newly installed from the playstore.

Any help would be great!

Thanks

Sebastian

[MattSuda · Accepted solution]

I suggest you contact support so they can help you. They will be able to look at your account and see what the problem is.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[FranzGabel]

Thanks a lot!

[MattSuda]

You're welcome