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[RodrigoPalma]

Hey @cathy618, welcome to the Spotify Community!

If your account was created via Facebook, we recommend you to access your account by using the "Log in with Facebook" button. If that doesn't work, use your Facebook's email as your username and your Facebook's password. Then, tap the green "Log in" button.

If it was created with a username and password, try to access with your username (not your full email address) and your password.

If you're getting a specific error message, make sure to take a screenshot and send it over (try to hide your email address if it's in the screenshot). We'll then find another way to help you.

Keep us posted and have a great day 🙂