Login issues when changing to a new phone

[JulieGee]

Plan

Premium

Country

UAE

Device

Samsung S20 FE 5G

Operating System

My Question or Issue

When changing over to my new phone I logged in under the same email address but none of my Playlist or liked songs were saved. I also have a different user name and profile Pic. If I didn't update my payment details within time is it possible that I loose all my music even when resigning up for premium? 

[Ivan]

Hey there @JulieGee, 

Thanks for searching for the answer you need here!

If you see a different display name and profile image after logging in to Spotify on a new device it's possible that you have more than one account. Check out these steps on how to find out if you have multiple Spotify accounts and how to login to the correct one. 

No worries, if you revert from Premium to free your music collection remains untouched. Just keep in mind you'll need to re-download your offline music and podcasts after re-subscribing to Premium. 

Hope this helps. Let us know how it goes.