Login issues

[tlourance]

After typing my login info and hitting the Log In button, the app reverts back to the main screen and asks if i am "Enjoying my Trip?". I have tried numeous times and have changed my password. Any ideas?

[Tom]

Hello @tlourance,

Sorry to hear you have been having an issue with your Spotify.

Please could you send a screenshot of the message you get, the one where it says 'Enjoying my trip'?

I can assist you better then 🙂

Thanks!

[tlourance]

I did try to take a screen shot but the app does not allow screen shots.

[Tom]

Okay,

No problem, please can you try a clean install of the app, insturction on how to do that on your device can be found here:

https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/

[tlourance]

No luck with that. Any other ideas?

[tlourance · Accepted solution]

I ended up signing in on a computer, changing my country and that worked.

Thanks for you time.