Login stucks

[KilleKat]

Hello,

I got a new HTC One Mini Android Device. I installed Spotify on it and wanted to login. But after I press the 'login' button nothing more happens. I tried all the normal fixong stuff, like restart, reinstall.

Can you help me with that issue please?

BR

[Astame]

Hi there!

Are you logged into the Facebook app on the phone (and is it up to date in Google Play)?

[KilleKat]

Hey,

No, I am using the normal login. And yes it is the up to date version.

[KilleKat]

Can someone help please?

[Astame]

Hi!

I'm sorry for the very late reply. Your message didn't notice me.

Contact the Spotify support team here. They will help you as soon as possible. 

Please mark this as a solution if I can't help you further.

[KilleKat · Accepted solution]

Hey,

Now it is working! It was deppending on the location service! I turned all location services off and than it doesnt work. After I switch the location service on for all Apps, it is working! Maybe you should notice your Users about this!

BR

[Astame]

Happy to here your problem was fixed and thanks for the advice!