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Lost Playlists and Charged for Premium

Lost Playlists and Charged for Premium

I want to try and retrieve my playlist, went through instructions that were provided for recovery but nothing changed, still no playlist.  Also I'm on a Trial mode, upgraded to Premium and still not able to listen freely after being charged on my card.

 

How do I recove my lost playlist and how can I upgrade without reinstalling again, I've done it twice already???

 

Azuri2

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