Lyrics doesn't work

[kavezonct14]

Plan

Family Premium

Country

Chile

Device

Samsung Galaxy s9+

Operating System

Android

My Question or Issue

I have tried many ways to solution this problem, but Lirycs still not working. I opened my sister's account on my device, and Lyrics appeared!!! But when I came back to my account, Lirycs dissapear again. 

Then, I tried opening my account on my laptop, and Lirycs works on it. I don't know What I can do for my Samsung Galaxy s9+ shows the lirycs.

This post is my Last option. 

[user-removed]

Same here. I already tried contacting support a month ago and they made me logout and restart the app a few times which didn't work.

[Mihail]

Hey @kavezonct14 and @user-removed,

Thanks for searching for the answer you need here. 

The Lyrics feature is still in it's test phase and not all accounts have access to it. You can try to create a new account with a different e-mail address or through Facebook and check if you can see the Lyrics feature on it. If it works on the new account you can copy your playlists from the old account using the steps here.

Hope this is helpful but don't hesitate to let us know if you have any further questions!

[alexpaparj]

I have the same problem nada I do not know how to fix it. Need help ! Thanks 

[Novy]

Hi @alexpaparj,

Thanks for posting on the Community.

No worries, we recommend that you get in contact with customer support here and the right folks will help you further with this.

Remember the Community is here for you in case you need anything else. 

Cheers!