[MOBILE][BUG] Followed artists not loading

[baleeds]

Plan

Premium

Country

US

Device

LG G7 ThinQ

Operating System

Android Pie

My Question or Issue

The issue is that followed artists don't load in the artists screen, depeding on connection.  What I see is one of three things, based on my context:

1 - (on Wifi, but only sometimes?) The artists correctly load.

2 - (on data or on Wifi) The artists don't load.  It shows me suggestions to follow artists that I'm already following. 

3 - (offline) The artists don't load.  It shows me a message to follow new artists.

Screenshots show my screen on wifi, data, and airplane.

The point of mobile for me is that I don't need to have wifi to listen.  Before the update, this worked perfectly, including when completely offline.  I know this is probably a feature, but since its a regression from the previous version, I feel that its a bug.

My experience has been pitiful since the major update that changed the way library works.  The UX is objectively worse, since library used to work like every other library ever made, where 'artists' showed any artist for which you had a song in your library.  Now it is a bespoke solution, unique to Spotify, that in my opinion, is not intuitive.  I can't have part of an album and play that part.  I have to manually save each album I want.  I have to manually follow an artist I want, which isn't my intention.  I don't want to follow them, I want to listen to their music, so now you've forced my hand into something I didn't want.

I could go on for days, but you've probably head them all by now.

If you're going to make the user experience worse, at least remove the bugs.

[Stringyman]

Well at least I am not crazy - mine's doing the same thing. I'm on an LGG7 Thinq as well but I am in Canada not the US. The app experience on android has been extremely poor since the UI change and I hope that my comment will help get this post recognized even though this is a few weeks old by now.

While it is not ideal by any means, I've found a workaround for the time being:

- Search for an artist you know you are currently following and go to their artist page (this means you have to be online in order for this to work, unfortunately).

- If it says you are following them, unfollow them. If it says you do not follow them, follow them and then unfollow them again. 

- Reload your artist page. If your artists are back to normal, refollow the artist you unfollowed, otherwise, repeat the previous step.

This should fix the problem until you close the app fully next. Again this is ridiculous that you have to do this, but at least it is better than having to search for every artist you want to listen to.

[baleeds]

Yeah, you're not crazy.  It's still happening to me and it ruins about 50% of spotify for me.  I want to say it happened to me on my Samsung galaxy s5 as well.  Also my wife has an LG g7 and it works fine for her.  Mine also constantly un-downloads all of my stuff, but when I "download" it again, it's instant.  Everything is so buggy now.  Literally unacceptable.

I have a pretty big library on spotify, I think that might have something to do with it.  I see on here that they are requesting people make new accounts to fix the issue.  That is a **bleep** poor solution in my opinion, especially for someone who's been paying for premium for 8 years now.

[baleeds]

Is there a way to get a Spotify rep on here???  Maybe there's trigger words, like cancel, tell my friends, hate, worst, paying, pay.

I feel like I'm jumping through hoops to get support for something that I pay money for.  Can't think of any other company that feels this hard to reach.

[Stringyman]

I actually managed to fix the issue on my LG G7 Thinq last week. I had to do a full reset of the app, in other words, I did the following things roughly in this order:

- Deleted the app's cache on my phone

- Uninstalled the app of my phone.

- Deleted the entire spotify folder from my internal memory (and SD card, if you have one). This one is important since the phone may keep some files in internal memory even after you've uninstalled the app.

- Signed into my spotify account on my PC and used the "Sign me out everywhere" button to make sure I am signed out of all my devices.

- Reset my phone and reinstalled the app.

While it does suck that I had to redownload all my songs again, after doing all this it seemed to have fixed the problem. Hopefully it works for you as well.