Mobile App doesn't pause music on incoming call

[mirko77]

I am using Spotify on my Nexus 5 (Android 4.4.2)

When I have an incoming call, Spotify does not pause the music or lower the volume....

I thought this was a basic feature, as other media players do that

Am I missing something?

[pepper_rhino]

Same device & OS and it works fine...  do you have other players installed?

[mirko77]

Yes I do. Poweramp works fine, music is paused on incoming calls and resumed on hung up

I also have Google Play Music, Deezer and Rdio installed.

Are there any global settings to switch off or on? The only app I found with settings for incoming calls is Poweramp

[pepper_rhino]

Well I also had poweramp, google music, and also xiia. My issues was different - I couldn't get Spotify to transmit track info / control the app via bluetooth until I uninstalled the other apps. Do you have any widgets from Play Music, Deezer, Poweamp, and Rdio? Try removing those and see if that helps.

[mirko77]

No widgets from those apps at all

[pepper_rhino]

What if you try to force close all but spotify? I think what is hapenning is that all players are resident int he memory and are bumping heads over the playback / volumes / ad2p etc. control. Maybe that's the problem. 

[mirko77]

Just tried, only Spotify running, no pausing

[Devyndarkly]

It should not have that type of problem, for the same price as the Google play Music subscription, that doesn't have this issue... I have to pause the music manually when making or receiving a call.

[TheSeeker]

Hey guys!

There's already a lot of people reporting the same problem (me being one of them), and it'll be better and simpler if we were all on the same page (no pun intent!). The more we are on the same thread, the simpler it is for other like us to find us, instead of being spread all around and/or create a new one... (I found 5 different threads in the first 3 pages, all with the same issue). It would also give A LOT more visibility to a single thread, making it more obvious to the Spotify staff that we have an actual problem here.

So, I highly suggest you post your issues to the following thread, simply copy/paste what you've already posted here:

https://community.spotify.com/t5/Help-Android/Spotify-don-d-stop-playng-on-incoming-calls-Android/td...

After you do that, I would delete this one, or simply mark this thread as "solved" so we all gather together at the same place.

Also, don't forget to click the "ME TOO" green button at the on the first post of the thread.