Mobile Filtering Does Not Work

[jasonccrane]

Plan:  Premium

Country: USA

Device: Samsung Galaxy S8 Active

Operating System: Android Oreo

My Question or Issue: Desktop web app works fine.  Only on my mobile device, filtering a playlist and then attempting to play ONLY the filtered songs fails and reverts to playing the entire playlist.  This was new behavior introduced in the March 2018 timeframe and has persisted since.

[Billy-J]

Hey @jasonccrane, welcome to the community.

Hope your doing great!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

Let me know how this goes 🙂

/B

[jasonccrane]

Billy, I've done that multiple times. I believe this is a known issue
after reading through the community bugs.

Here are your requested attributes.

Spotify Version: 8.4.64.555
Android Version: 8.0.0

[Billy-J]

@jasonccrane -

Thanks for the reply!

Does this happens with every playlist they have? Also, does this start happening after an app update?

Please try to see if logging out and back in a few times makes a difference.

Let me know how things come along 🙂

/B

[jasonccrane]

All playlists and app update in March 2018.  Loggin out does not change the behavior.

My Question or Issue: Desktop web app works fine.  Only on my mobile device, filtering a playlist and then attempting to play ONLY the filtered songs fails and reverts to playing the entire playlist.  This was new behavior introduced in the March 2018 timeframe and has persisted since.

---

@Billy-J wrote:

@jasonccrane -

Thanks for the reply!

Does this happens with every playlist they have? Also, does this start happening after an app update?

Please try to see if logging out and back in a few times makes a difference.

Let me know how things come along 🙂

/B

---

[jasonccrane]

---

@jasonccrane wrote:

All playlists and app update in March 2018.  Loggin out does not change the behavior.

My Question or Issue: Desktop web app works fine.  Only on my mobile device, filtering a playlist and then attempting to play ONLY the filtered songs fails and reverts to playing the entire playlist.  This was new behavior introduced in the March 2018 timeframe and has persisted since.

---

@Billy-J wrote:

@jasonccrane -

Thanks for the reply!

Does this happens with every playlist they have? Also, does this start happening after an app update?

Please try to see if logging out and back in a few times makes a difference.

Let me know how things come along 🙂

/B

---

---

Any update?

[haikstein]

I have the same Problem. 

I uninstalled and reinstalled the application, restart my device and the issue persists.

This problem is happening for months, multiple topics here, and the solution never comes.

Spotify Version: 8.4.66.733
Android Version: 8.0.0