Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Music downloaded but still after a while goes dark

Music downloaded but still after a while goes dark

 

Plan

Premium 

 

Country

 Ireland

 

Operating System

Android 8.1

 

My Question or Issue

I have my music downloaded and have premium when I am playing music on my phone it works perfectly no problem.

 

but when I use it on my other device android 8.1 the music is downloaded it works and than after a while like an hour or 2 while on Spotify. The music will turn dark even thought it’s Downloaded and it says I need to connect to internet to check if I have premium and I have to do this every day every hour or two when I listen to music why is this?

 

Reply
0 Replies

Suggested posts