Music imported from PC speeds up

[S1478]

When i import music from my PC to my phone, and try to play it, it sounds like 2x or 3x the normal speed, and it only happens with my phone, in my PC sounds good.

Plan

Premium

Country

Mexico

Device

HUAWEI CUN-L03

Operating System

Android Lollipop

My Question or Issue

[Nico]

Hey @S1478! Welcome to the Spotify Community. ^^

That's odd.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know if that helps, thanks!

Peace

[S1478]

Thank you, but yes, i already tried to reinstall the app with the metod from the tutorial, but it doesnt seems to fix the problem

[Nico]

@S1478 

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

[Nico]

@S1478 

Could you let me know the following details?

• Is this happening with all local files?
• Do you have the latest version of the Spotify app installed (on both devices) and if yes what the exact version? 
• Is your device's firmware up-to-date?

Thanks!

Peace

[Kortap]

Thread is old but trying never hurts.

Stumbled upon this thread when i searched for a solution myself. I have the exact same problem.

Local files saved on my computer, importet into a playlist and then downloaded the playlist on my phone. The now downloaded local files are playing faster than normal and theres a knocking sound in the background. I tried to redownload the files and reinstalled spotify. Didn't work.

I recorded it and uploaded a video on youtube.

1. Yes, tested it with different local files

2.Desktop: 1.1.29.592.gf0779179

    Phone 8.5.51.941

3. Yes, but my phone is a bit older and running with Android 4.2.2

Video: https://youtu.be/MrjmdBoCpFE