Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56050 Views
  • 68 replies
  • 25 likes
  • 56050 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27859 Views
  • 5 replies
  • 0 likes
  • 27859 Views
  • 5 replies
  • 0 likes

Samsung Galaxy Buds+ Plus

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S10e in combination with new Galaxy Buds+ (plus)Operating System(Android 10) My Question or IssueDid anyone tried the new Galaxy Buds+ (plus) with an offline playlist? In the previous version of the buds ...

  • Visitor
  • Plan Premium Country Belgium Device Samsung Galaxy S10e in combination with new Galaxy Buds+ (plus) Operating System (Android 10)   My Question or Issue Did anyone tried the new Galaxy...
  • 588 Views
  • 0 replies
  • 0 likes
  • Buds+
  • 588 Views
  • 0 replies
  • 0 likes

Falta de fotos na Playlist

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será tentar ajudar.PlanoFamília PremiumPaísBrasilDispositivoSamsung Galaxy S9Sistema operacionalAndroid OreoMinha pergunta ou problemaMinhas listas de repr...

  • Newbie
  • Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será tentar ajudar. Plano Família Premium País Brasil Dispositivo Samsung Galaxy S9 Sistema oper...
  • 213 Views
  • 0 replies
  • 1 likes
  • 213 Views
  • 0 replies
  • 1 likes

Music randomly stops playing

Music randomly stops playing (mostly using Spotify in offline mode to save data, therefore the songs are all downloaded on the device). The widget also disappear from the lock screen (since it stops, not pause). It happens most often when plugged in ...

  • Casual Listener
  • Music randomly stops playing (mostly using Spotify in offline mode to save data, therefore the songs are all downloaded on the device). The widget also disappear from the lock screen (since it stops,...
  • Nameless71
  • Casual Listener
  • 7850 Views
  • 8 replies
  • 5 likes
  • 7850 Views
  • 8 replies
  • 5 likes

Spotify randomly goes silent for up to a minute on Android Auto

PlanPremiumCountryNorwayDeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueThis has happened almost every morning the last weeks, randomly the music goes silent with the time still going. After 20-60 seconds it will continue and the...

  • Casual Listener
  • Plan Premium Country Norway Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue This has happened almost every morning the last weeks, randomly the music goes si...
  • 513 Views
  • 0 replies
  • 0 likes
  • 513 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app stuck when clicking on the 3 white dots

PlanPremiumCountryCzech RepublicDeviceDoogee S40Operating SystemAndroid 9.0 My Question or IssueHello, everytime when I try to click on the 3 white dots, either the song ones or the playlist ones my Spotify App gets stuck. I tried a clean install, re...

  • Visitor
  • Plan Premium Country Czech Republic Device Doogee S40 Operating System Android 9.0   My Question or Issue Hello, everytime when I try to click on the 3 white dots, either the song ones...
  • Blabberm
  • Visitor
  • 2499 Views
  • 3 replies
  • 1 likes
  • 2499 Views
  • 3 replies
  • 1 likes

Extreme stuttering in Toyota Prius when using bluetooth

PlanPremiumCountryUnited StatesDeviceMoto Z PlayOperating SystemAndroid OreoCar2013 Prius My Question or IssueFor the past couple of months or so (6-11 months) I've been having this absurd issue that only happens when I connect Spotify via Bluetooth ...

  • Visitor
  • Plan Premium Country United States Device Moto Z Play Operating System Android Oreo Car 2013 Prius   My Question or Issue For the past couple of months or so (6-11 months) I've been ...
  • Priususer
  • Visitor
  • 1664 Views
  • 1 replies
  • 2 likes
  • Android 8
    Bluetooth cutting out
    Toyota
  • 1664 Views
  • 1 replies
  • 2 likes

Nonstop playing in my car

When I am in my car, spotify plays automatically. If I close out Spotify to turn it off and I get a call or text, it will start back up. I have to open spotify then close it again. I have tried shutting off this feature in Spotify settings menu. Long...

  • Visitor
  • When I am in my car, spotify plays automatically. If I close out Spotify to turn it off and I get a call or text, it will start back up. I have to open spotify then close it again. I have tried shutt...
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

Spotify automatically starts playing when opening the app with bluetooth headset connected

After the latest update, whenever I open the app on all of my android devices with my bluetooth earbuds connected, the last track will automatically start playing which is irritating. What's even more irritating is that there is NO option to disable ...

  • Casual Listener
  • After the latest update, whenever I open the app on all of my android devices with my bluetooth earbuds connected, the last track will automatically start playing which is irritating. What's even mor...
  • Eieiei
  • Visitor
  • 1100 Views
  • 1 replies
  • 7 likes
  • 1100 Views
  • 1 replies
  • 7 likes

Radio Station Error - Android

PlanPremiumCountrySouth Africa DeviceSamsung Galaxy S6 Edge +Operating SystemAndroid 7.0 My Question or Issue Almost every song I choose "Go to radio" for gives me the "Radio station error" message: we can't load this radio station right now. Please ...

  • Visitor
  • Plan Premium Country South Africa  Device Samsung Galaxy S6 Edge + Operating System Android 7.0   My Question or Issue  Almost every song I choose "Go to radio" for gives me ...
  • Weed_Box
  • Visitor
  • 621 Views
  • 1 replies
  • 4 likes
  • 621 Views
  • 1 replies
  • 4 likes

Why is my premium account showing the free interface?

PlanPremiumCountryBrazilDeviceXiaomi Mi 9TOperating SystemAndroid 10 My Question or IssueHi! For whatever reason, my Spotify app decided to show the free interface, even though I have a premium account. I've already tried uninstalling and then instal...

  • Visitor
  • Plan Premium Country Brazil Device Xiaomi Mi 9T Operating System Android 10   My Question or Issue Hi! For whatever reason, my Spotify app decided to show the free interface, even thou...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

audio quality went down

PlanPremiumCountryThe NetherlandsDeviceSamsung j5, chromecast, tv, ampOperating android My Question or IssueSince a few weeks my audio quality dropped.Mostly high notes are shakey and trembling.I haven't changed any of my settings on any of my device...

  • Visitor
  • Plan Premium Country The Netherlands Device Samsung j5, chromecast, tv, amp Operating  android   My Question or Issue Since a few weeks my audio quality dropped. Mostly high note...
  • 556 Views
  • 0 replies
  • 0 likes
  • audio
    audio quality
  • 556 Views
  • 0 replies
  • 0 likes

Album Art missing from Playlists

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S20 UltraOperating SystemAndroid 10 My Question or IssueRecently (about a month ago), Spotify for Android updated and started showing Album art next to the song names in playlists: https://imgur.com/a/H...

  • Visitor
  • Plan Premium Country Australia Device Samsung Galaxy S20 Ultra Operating System Android 10   My Question or Issue Recently (about a month ago), Spotify for Android updated and started ...
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

Superuser Contribution can't login premium account Android - need to reinstal the app

PlanPremiumCountryPortugalDeviceHuawei P10 LiteOperating SystemAndroid My Question or IssueHello.Unfortunally sometimes when I open the Spotify app it says I can't login. I place my user and password but I can't manage to login because I have no inte...

  • Roadie
  • Plan Premium Country Portugal Device Huawei P10 Lite Operating System Android   My Question or Issue Hello. Unfortunally sometimes when I open the Spotify app it says I can't login. I...
  • LSMelo
  • Roadie
  • 478 Views
  • 2 replies
  • 0 likes
  • 478 Views
  • 2 replies
  • 0 likes

Superuser Contribution On my home screen the new six playlists are gone. Is there anybody else with the same problem?? Thx

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • FuriousStyles1
  • Music Fan
  • 900 Views
  • 3 replies
  • 0 likes
  • 900 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot pause music on lock screen

Hello All, When the Galaxy 8 phone is locked it allows me to go back a song and skip to the next song when Spotify is playing but it will not allow me to pause the song. It cues me to "Use Fingerprint to Unlock"Android 9, last update 2/28/2020 (curre...

  • Newbie
  • Hello All,   When the Galaxy 8 phone is locked it allows me to go back a song and skip to the next song when Spotify is playing but it will not allow me to pause the song. It cues me to "Use F...
  • Peter
  • Spotify Legend
  • 725 Views
  • 2 replies
  • 0 likes
  • 725 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Album cover art sometimes not loading

PlanPremiumCountryPhilippinesDevice(Galaxy S6 Edge+)Operating System(Android 7.0) My Question or IssueSo, I'm not sure whether this is a known issue or not. Sometimes, an album that I haven't listened to in a while wouldn't load its cover art complet...

Screenshot_20191223-174948.png
  • Regular
  • Plan Premium Country Philippines Device (Galaxy S6 Edge+) Operating System (Android 7.0)   My Question or Issue So, I'm not sure whether this is a known issue or not. Sometimes, an alb...
  • halfaxadegaza
  • Music Fan
  • 14805 Views
  • 12 replies
  • 8 likes
  • Album Cover
    bug android
    Glitches
  • 14805 Views
  • 12 replies
  • 8 likes

Why does my note 9 revert back to the new version even with auto update off?

I install the old apk version and its great for a few weeks give or take, but I'll open it occasionally and it's back to the new version...what am I missing? It only recently started but before it stayed locked in. Is there somewhere in the app that ...

  • Regular
  • I install the old apk version and its great for a few weeks give or take, but I'll open it occasionally and it's back to the new version...what am I missing?  It only recently started but before...
  • EdgeOfThorns
  • Regular
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Option to share from App to Instagram Stories disappeared.

PlanPremiumCountry: Canada Device(Sony Xperia)Operating System(Andriod) My Question or IssueSomehow today after I logged off my Instagram account and back on, my option for sharing from the Spotify app to my Instagram stories disappeared and I was le...

  • Visitor
  •   Plan Premium Country: Canada   Device (Sony Xperia) Operating System (Andriod)   My Question or Issue Somehow today after I logged off my Instagram account and back on, my...
  • Mario
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Download limits

My partner and I share a Family Premium account and use Spotify on two android mobile devices. The problem is with my phone, a Google Pixel 3. Spotify only lets me download a limited number of albums - maybe forty or so - before it tells me I've reac...

  • Visitor
  • My partner and I share a Family Premium account and use Spotify on two android mobile devices.  The problem is with my phone, a Google Pixel 3.   Spotify only lets me download a limited n...
  • 401 Views
  • 0 replies
  • 0 likes
  • 401 Views
  • 0 replies
  • 0 likes

Superuser Contribution Crash at startup

Hey, I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen with the spotify icon) the app crashes.I reinstalled several...

  • Visitor
  • Hey,   I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen ...
  • Ivan
  • Spotify Legend
  • 2661 Views
  • 1 replies
  • 1 likes
  • Crash startup
  • 2661 Views
  • 1 replies
  • 1 likes