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Music pauses when screen is off

Solved!

Music pauses when screen is off

None of the below information is 

Plan

Premium

Country

Canada

Device

Samsung Galaxy S10e

Operating System

Android 9

My Question or Issue

When i lock my phone screen the music pauses, and will start playing again if I tap the screen. Seems to work fine when phone is unlocked. I have had 2 spotify updates since this problem started, and the app is fully updated. 

Reply

Accepted Solutions
Marked as solution

Hey @Kat1997.

 

Thanks for getting in touch!

 

It sounds like background activity might be limited for Spotify on your phone. A reinstallation will usually reset this setting. Here's how.

 

Hope it will help. Let us know if you have further questions.

 

Have a nice day.

View solution in original post

1 Reply
Marked as solution

Hey @Kat1997.

 

Thanks for getting in touch!

 

It sounds like background activity might be limited for Spotify on your phone. A reinstallation will usually reset this setting. Here's how.

 

Hope it will help. Let us know if you have further questions.

 

Have a nice day.

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