Music stopps 10 seconds +/- after I close my phone cass

[Kreckelneckel]

Hello, I have an Samsung galaxy s10 + and I have the problem that the music on spotify stopps 10 seconds +/- after I close my Phone case even when I've downloaded all the songs from a playlist. Can someone help me? 

[Katerina]

Hey there @Kreckelneckel,

Thanks for posting about this here in the Community!

We'd first recommend making sure that Spotify is set as an exception for any cache clearing or battery saving apps. 

We'd also suggest making sure that your device is up to speed with any available software updates.

If that doesn't do the trick, it would be a good idea performing a clean reinstallation of the app following the steps here. 

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂