Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47303 Views
  • 66 replies
  • 25 likes
  • 47303 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880100 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880100 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26875 Views
  • 4 replies
  • 0 likes
  • 26875 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify keeps playing after being closed.

PlanFamily PremiumCountryCosta Rica DeviceHuawei P10 Lite Operating SystemAndroid My Question or IssueI have Spotify open and playing, then I decide to close all the apps, I see that Spotify slides and closes, but in the notification area, Spotify ke...

  • Regular
  • Plan Family Premium Country Costa Rica    Device Huawei P10 Lite   Operating System Android   My Question or Issue I have Spotify open and playing, then I decide to cl...
  • Petya
  • Community Legend
  • 13082 Views
  • 1 replies
  • 1 likes
  • after
    closing
    keeps
    music
    playing
  • 13082 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify keeps redownloading tracks

Plan: PremiumCountry: IndiaDevice: Samsung galaxy note 5 running android pieWhenever I download my songs in the app, it attempts to redownload them in intervals. All my 1000+ songs keep redownloading when I attempt to download them.Kindly look into t...

  • Music Fan
  • Plan: Premium Country: India Device: Samsung galaxy note 5 running android pie Whenever I download my songs in the app, it attempts to redownload them in intervals. All my 1000+ songs keep redownl...
  • Petya
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Waiting for download on new phone

hi guys,i am a premium family member and i just changed my phone.its a xiami A3. i logged in and saw it wouldnt download all the songs i had downloaded on my old phone. i tried deactivating the firewall and giving the app all autkrizations but nothin...

  • Casual Listener
  • hi guys, i am a premium family member and i just changed my phone.its a xiami A3. i logged in and saw it wouldnt download all the songs i had downloaded on my old phone. i tried deactivating the fir...
  • Petya
  • Community Legend
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music Randomly Pausing

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy 9Operating SystemAndroid 9.1 My Question or IssueMy music randomly pauses and when I turn the screen or unlock my phone, the music starts playing again. When the screen goes dark, the music stops agai...

  • Visitor
  • Plan Premium Country Philippines Device Samsung Galaxy 9 Operating System Android 9.1   My Question or Issue My music randomly pauses and when I turn the screen or unlock my phone, the...
  • Petya
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Specific songs are not playing

PlanPremiumCountryTurkeyDevice(Samsung Galaxy J7 PrimeOperating System(Android) My Question or IssueI cant play certain songs for no reason there is no error mesage or anything i just cant click to the specific songs they are not banned in my country...

  • Visitor
  •   Plan Premium Country Turkey Device (Samsung Galaxy J7 Prime Operating System (Android)   My Question or Issue I cant play certain songs for no reason there is no error mesage o...
  • Petya
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just want to **bleep**ing download spotify to my man's phone

I subscribe to premium and have spotify on my own phone. My guy has a samsung s5 and I want to download the spotify app onto his phone. I want to use my account cuz i pay for it. My Question or Issue **bleep**This is so **bleep**ing frustrating. i ha...

  • Visitor
  •   I subscribe to premium and have spotify on my own phone. My guy has a samsung s5 and I want to download the spotify app onto his phone. I want to use my account cuz i pay for it.  My Qu...
  • Petya
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution My music stops every time, my phone turns off

Dear Spotify-Community, I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I would love to listen to it whilst im not always on the phone....

  • Visitor
  • Dear Spotify-Community,  I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I wou...
  • Petya
  • Community Legend
  • 7115 Views
  • 1 replies
  • 0 likes
  • 7115 Views
  • 1 replies
  • 0 likes

Superuser Contribution music cuts out

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhen ever im playing music with my speaker (altech lancing) as soon as i turn my off my phone...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue when ev...
  • Petya
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stopping all the time having to listen on airplane mode

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 460 Views
  • 1 replies
  • 1 likes
  • 460 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Choose widget is gone

Hello great feature issue In none and beta versions is music homescreen removed and can't add it back same in all launchers? What have you guys done, why destroy stuff instead of fix bugsPlanPremiumCountrySwedenDevice Operating SystemAndroid Pie My Q...

  • Roadie
  • Hello great feature issue In none and beta versions is music homescreen removed and can't add it back same in all launchers? What have you guys done, why destroy stuff instead of fix bugs😥 Plan Pr...
  • Katerina
  • Spotify Legend
  • 19991 Views
  • 122 replies
  • 9 likes
  • 19991 Views
  • 122 replies
  • 9 likes

Superuser Contribution On my android phone my downloads keep disappearing. When I try to reload it says 'waiting to downlo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • cg-1995
  • Casual Listener
  • 739 Views
  • 2 replies
  • 0 likes
  • 739 Views
  • 2 replies
  • 0 likes

Solved!! Cannot get stereo audio in Android App

I have premium and everything downloaded in High quality but I get both audio tracks in both ears. A month or two back, the audio switched to stereo out of the blue and then back after a few days. I'm really not sure what's going on but would love a ...

  • Casual Listener
  • I have premium and everything downloaded in High quality but I get both audio tracks in both ears. A month or two back, the audio switched to stereo out of the blue and then back after a few days. I'...
  • cephalicmarble
  • Visitor
  • 8017 Views
  • 6 replies
  • 0 likes
  • Audio Effects
    audio problem
  • 8017 Views
  • 6 replies
  • 0 likes

"Add song to playlist" - playlists unordered

Operating SystemAndroid My Question or IssueWhen adding new song to a playlist, all the playlists are now completely out of order. I have 100+ playlists, which used to be in order of date created. Now when I want to add to a certain playlist, I have ...

  • Music Fan
  • Operating System Android   My Question or Issue When adding new song to a playlist, all the playlists are now completely out of order.   I have 100+ playlists, which used to be in ord...
  • StopAfterTrack
  • Casual Listener
  • 572 Views
  • 3 replies
  • 6 likes
  • 572 Views
  • 3 replies
  • 6 likes

Superuser Contribution Sorted liked songs reverse

PlanPremiumCountryMexico DeviceSony xa1Operating System(, Android My Question or IssueMy liked songs doesn't sorted byname in reverse i mean i can't listen from end to top.. It doesn't work to check the sorted option to do it on reverse

  • Casual Listener
  • Plan Premium Country Mexico  Device Sony xa1 Operating System (, Android   My Question or Issue My liked songs doesn't sorted byname in reverse i mean i can't listen from end to t...
  • Lovanana
  • Casual Listener
  • 1224 Views
  • 3 replies
  • 2 likes
  • 1224 Views
  • 3 replies
  • 2 likes

Album View in Android Auto leads to spinning green circle

When I try to Browse via Album View in Android Auto I get a spinning green Circle. Plan PremiumGermanyDeviceHuawei Mate 10 proOperating SystemAndroid 9 (9.1.0.306)Android Auto 4.6.593334Spotify 8.5.23.686 This Problem is now over 1 year on my Phone.T...

  • Visitor
  • When I try to Browse via Album View in Android Auto I get a spinning green Circle.   Plan Premium Germany Device Huawei Mate 10 pro Operating System Android 9 (9.1.0.306) Android Au...
  • 393 Views
  • 0 replies
  • 0 likes
  • album
    android auto
  • 393 Views
  • 0 replies
  • 0 likes

Solved!! Every song stops briefly after 5sec

PlanPremiumCountryThe NetherlandsDeviceAcer Chromebook 15 CB3-532Operating SystemChrome OS My Question or IssueEvery song that's played stops briefly (~1 sec) after about 10 seconds, then the rest of the song continues without problems. Happens with ...

  • Regular
  • Plan Premium Country The Netherlands Device Acer Chromebook 15 CB3-532 Operating System Chrome OS   My Question or Issue Every song that's played stops briefly (~1 sec) after about 10 ...
  • bob17
  • Regular
  • 1024 Views
  • 8 replies
  • 0 likes
  • 1024 Views
  • 8 replies
  • 0 likes

Superuser Contribution Does Spotify use offline files automatically while connected to the Internet?

PlanPremiumCountryPolandOperating SystemAndroid 8.1 My Question or IssueHello,I would like to know if Spotify checks if there is offline music available locally on the phone before it streams it from the Internet?I don't want to generate useless data...

  • Casual Listener
  • Plan Premium Country Poland Operating System Android 8.1   My Question or Issue Hello, I would like to know if Spotify checks if there is offline music available locally on the phone be...
  • gkoryga
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Superuser Contribution songs keep skipping

i have a coolpad legacy go and for some reason every song i play skips for a few seconds no matter what band i am listening to any ideas

  • Visitor
  • i have a coolpad legacy go and for some reason every song i play skips for a few seconds no matter what band i am listening to any ideas
  • Petya
  • Community Legend
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution A specific song stopped playing at the same point

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy A7 2018Operating SystemAndroid 9 My Question or IssueMy spotify stopped playing Goodbyes by Post Malone at 2:12. Nothing happens if i press 'play'. I have to drag the play point at 2:13 and above for the...

  • Newbie
  • Plan Premium Country Malaysia Device Samsung Galaxy A7 2018 Operating System Android 9   My Question or Issue My spotify stopped playing Goodbyes by Post Malone at 2:12. Nothing happen...
  • Petya
  • Community Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • Android
    paused
    Stopped
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps stopping after a few seconds.

FreeCanadaSamsung A20 My music keeps stopping after a few seconds. sometimes it starts playing random songs that are not in my playlist. Doesn't start at beginning of song, starts at whatever time last song stopped at. I've tried changing my password...

  • Visitor
  • Free Canada Samsung A20   My music keeps stopping after a few seconds. sometimes it starts playing random songs that are not in my playlist. Doesn't start at  beginning of song, starts ...
  • Petya
  • Community Legend
  • 893 Views
  • 1 replies
  • 0 likes
  • 893 Views
  • 1 replies
  • 0 likes