Music stops on lockscreen

[Vitorioptr]

Plan

Free

Country

Greece

Device

Samsung Galaxy S9

Operating System

Android One UI

My Question or Issue

When I close the phone the music stops playing and if I open and close the phone again it plays for a little while then stops again. But when the screen is on it plays just fine. I've tried clearing cache. No battery saving is on. I've reset my phones setting in case I messed something up. I've updated everything. I've stopped notifications from spotify. Everything. I'm wasting too much battery keeping my phone screen on so I can listen to my music. Please help..

[Billy-J]

Hey @Vitorioptr, and welcome to the community.

Hope you're doing great! 

Thanks for reaching out. Could you try a clean reinstall of the app? If that doesn't help, please also try using a different internet connection.

Let me know how this goes 🙂 

[Vitorioptr]

Fixed. **bleep** I had tried everything except reinstalling the app. Thank you.

[Billy-J]

Hey @Vitorioptr.

You’re welcome! I’m very happy to hear that this got fixed. If you need a hand with anything else, you can always start up a new thread and the community will be more than happy to help out.

Have a nice day 🙂

[Ashley]

If reinstalling the app loses all saved songs then this is NOT a good.

[Billy-J]

Hey @Ashley.

Thanks for reaching out! If you need help, please start up a new thread here - and provide info so that I can take a look over there.

Thanks!