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user-removed
Not applicable
2015-07-11 12:22 AM
Why can't I change any of the music I have saved on my account? It was working fine a week ago but now it is stuck on shuffle and says that im always offline even though i have 3G.
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Avatar of Jordi
Community Legend
2015-07-11 12:39 AM

Hmm, it looks like you are logged in with a different account. That's what is causing the shuffle issue.

 

Are you sure that you are logged in with the right account?

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Avatar of Jordi
Community Legend
2015-07-11 12:24 AM

Hi there and welcome to the community,

 

Could you try doing a full reinstallation of the app, including removing your local cache/data files.

What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


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user-removed
Not applicable
2015-07-11 12:35 AM
I have just tried that and it still won't play any song i choose. It says I have to pay for premium to even remove shuffle now.
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Marked as solution

Avatar of Jordi
Community Legend
2015-07-11 12:39 AM

Hmm, it looks like you are logged in with a different account. That's what is causing the shuffle issue.

 

Are you sure that you are logged in with the right account?

What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


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user-removed
Not applicable
2015-07-11 12:40 AM
Yes im signed in through Facebook and it was working fine last week.
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Avatar of Jordi
Community Legend
2015-07-11 12:56 AM

Does it help when you fill in your Facebook details in the username and password field?

What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


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user-removed
Not applicable
2015-07-11 12:58 AM
It just signed me in as the same person.
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