My Samsung won't synchronize anymore

[jorden1506]

Hi there,

I'm a premium user and since a day or two suddenly my phone stopped with playing my local synchronized files. After that I tried to synchronize them again, but whatever I do I can't get them synchronized again. I allready tried deleting al files from spotify from my phone.

Hopefulle someone here can help.

Sincerely,

Jorden

[OviiiOne]

Hi and welcome to the community!

Have you tried to reinstall the app?

[jorden1506]

Yeah I did, reinstal, clear cache, adding it again to my account as an ofline device.

It constantly says that there are too much devices for offline play but my phone is the only one using offline

[OviiiOne]

I think it's better to you contact with Spotify Consumer Support filling this contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

[Merik]

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@jorden1506 wrote:

Yeah I did, reinstal, clear cache, adding it again to my account as an ofline device.

It constantly says that there are too much devices for offline play but my phone is the only one using offline

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Hey there @jorden1506, welcome to the community!

Double check that there isn't any unwanted synced devices here. 🙂 

[jorden1506]

I did and I deleted the android device already there the only thing standing there now is my computer.

[Peter__]

Can you see your android device on the left of the desktop client under Devices?

[jorden1506]

Yes and now he sais it downloaded songs but when I want to play one all of them are deleted again and it starts to download again

[thai2000]

i Have the same problem on my Samsung Galaxy s3.

I deleted it 3 times and after reinstall it works but still that VERY ANNOYING CONNECT GARBAGE that shows up again.

WHEN WILL IT BE DELETED 

[jorden1506]

There has been a development. Now the numbers from Spotify will synchronize but my local Numbers won't how can I fix this?

[Daniel]

Can you check Windows firewall isn't blocking the Spotify app? both incoming & outgoing connections needs to be enabled.

[jorden1506]

Spotify isn't blocked by Firewall

[Daniel]

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.