My Spotify Will Not Stop Allowing Someone Else to Take Over My Account

[bchrism]

Plan

Premium

Country

 US

Device

Galaxy Note 8

Operating System

Android 8.0.0

My Question or Issue

A while back, my Spotify started connecting to another device and allowing them to control music and play it on their device. The device is tagged PS4-475. I've tried a complete log out of Spotify and resetting my password and the device still comes back somehow. For this reason I'm thinking this might be some kind of phantom glitch. The problem persists on different WIFI networks and on mobile data well away from the WIFI networks I'm usually on. Any help you can provide is appreciated. 

[Noah]

Hey @bchrism,

Welcome to the community!

First up, I'd recommend checking with your family and friends to make sure someone you know didn’t log into the Spotify app on their PS4 using your Spotify account.

If you think someone might have gained access to your account, I'd recommend immediately following this guide: Someone has taken over my account.

Note: The Sign Out Everywhere button on your Spotify account page will not sign you out of PlayStation. The Spotify support team is also not able to manually unlink Spotify and PlayStation accounts.

To unlink your Spotify account from a PlayStation account which you don't have access to, you'll need to get in touch with the PlayStation support team via the @AskPlayStation account on Twitter. They should be able to remove the link between the unauthorized PlayStation account and your Spotify account.

Let me know if you have any questions. Happy listening 🙂