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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43096 Views
  • 66 replies
  • 25 likes
  • 43096 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878329 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878329 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26472 Views
  • 4 replies
  • 0 likes
  • 26472 Views
  • 4 replies
  • 0 likes

[Android] [Playlists] Your Daily Drive Mix Needs Clarification

There is a relatively new auto generated playlist called “Your Daily Drive Mix” at least for android mobile and android auto. It’s not a radio/station in the sense that there are no thumbs up or down. Initially I thought that it was creating a playli...

  • Visitor
  •   There is a relatively new auto generated playlist called “Your Daily Drive Mix” at least for android mobile and android auto. It’s not a radio/station in the sense that there are no thumbs up...
  • user-removed
  • Not applicable
  • 818 Views
  • 4 replies
  • 0 likes
  • 818 Views
  • 4 replies
  • 0 likes

Search is offline, while the rest of the app works???

PlanPremiumCountry USADeviceSamsung Galaxy Note 8 REV1.0Operating SystemAndroid 8.0.0 My Question or Issue When I access the search function on mobile data and try searching a song or artist, it always returns that I'm "offline". I'm able to access H...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy Note 8 REV1.0 Operating System Android 8.0.0   My Question or Issue  When I access the search function on mobile data and try ...
  • Billy-J
  • Spotify Star
  • 1231 Views
  • 1 replies
  • 0 likes
  • Android
    bug
    Help
    Search
    support
  • 1231 Views
  • 1 replies
  • 0 likes

I Cant Open my Spotify App (Please Help Guys)

hey guys, i really really need ur help right here. i'm from indonesia and i have a problem with my spotify app. i will translate it to english okay picture number 1 said : "connecting" and picture number 2 said "connection fail" i dont know why its a...

  • Newbie
  • hey guys, i really really need ur help right here. i'm from indonesia and i have a problem with my spotify app. i will translate it to english okay picture number 1 said : "connecting" and picture nu...
  • Loxer
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • cant open
  • 511 Views
  • 1 replies
  • 0 likes

Artist Discovery

PlanPremiumCountryIreland DeviceXperia XZ2Operating SystemAndroid Oreo My Question or Issue As far as I can see there isn't a way to discover artists I haven't seen listened to in Spotify, I use last fm already, none of my tailored playlists seem up ...

  • Music Fan
  • Plan Premium Country Ireland   Device Xperia XZ2 Operating System Android Oreo   My Question or Issue  As far as I can see there isn't a way to discover artists I haven't se...
  • groupama3
  • Music Fan
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play some songs

PlanFreeCountry EstoniaDeviceSamsung I can't listen some songs/albums. For others they are available but for me it only shows song names but don't let to play it. For example I want to listen One Direction MITAM album but it won't let me but others c...

  • Newbie
  •   Plan Free Country  Estonia Device Samsung   I can't listen some songs/albums. For others they are available but for me it only shows song names but don't let to play it. For ...
  • SergioDavid
  • Roadie
  • 231 Views
  • 1 replies
  • 1 likes
  • 231 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify states that it is 'unavailable right now' and I cannot search for new music...

Spotify states that I am offline on my device and I cannot search for new music/artists, it only shows my downloaded music. My desktop version of Spotify works just fine...PlanPremium (Family)CountryCanada DeviceGoogle Pixel 2

  • Newbie
  • Spotify states that I am offline on my device and I cannot search for new music/artists, it only shows my downloaded music. My desktop version of Spotify works just fine... Plan Premium (Family) C...
  • SergioDavid
  • Roadie
  • 481 Views
  • 1 replies
  • 0 likes
  • Premium
  • 481 Views
  • 1 replies
  • 0 likes

Spotify randomly removing downloaded music?

PlanPremium Country USA DeviceGalaxy S7/HTC One Operating SystemAndroid Oreo/Android Lollipop My Question or Issue Every now and then, Spotify just removes my downloaded music and I have to download each playlist all over again! Those two phones are ...

  • Casual Listener
  • Plan Premium   Country  USA   Device Galaxy S7/HTC One   Operating System Android Oreo/Android Lollipop   My Question or Issue  Every now and then, Spotify ...
  • Loxer
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Spotify acting weird on S7

WordsNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry UKDevice(Samsung Galaxy 7) My Question or Issue Currently my Spotify isn't showing in my notifications at th...

  • Casual Listener
  • WordsNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  UK Device (Samsung Galaxy 7)   My Q...
  • Scorer1566
  • Casual Listener
  • 472 Views
  • 1 replies
  • 1 likes
  • 472 Views
  • 1 replies
  • 1 likes

Behind The Lyrics Not working for me

The behind the lyrics feature doesn't works anymore after the new update. Before it worked for me. Do i need to have premium? Does my mobile affects that? Help7 Plan: FreeCountry: RomaniaDevice: Samsung Galaxy J5 2017Operating System: Android Oreo My...

  • Casual Listener
  •   The behind the lyrics feature doesn't works anymore after the new update. Before it worked for me. Do i need to have premium? Does my mobile affects that? Help7   Plan: Free Coun...
  • Imkrisztian16
  • Casual Listener
  • 481 Views
  • 2 replies
  • 0 likes
  • 481 Views
  • 2 replies
  • 0 likes

What's wrong with my spotify

PlanPremiumDeviceVivo Y53Operating SystemAndroid 6.0 My Question or Issue It just happened today, my spotify's been error this whole day on my phone, I couldn't even open my spotify, it always said connection failed, I tried everything I saw, like re...

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  • Regular
  • Plan Premium Device Vivo Y53 Operating System Android 6.0   My Question or Issue  It just happened today, my spotify's been error this whole day on my phone, I couldn't even open my...
  • winstono
  • Regular
  • 2193 Views
  • 13 replies
  • 0 likes
  • 2193 Views
  • 13 replies
  • 0 likes

Driving Mode Woes

So I've got a premium account on a Galaxy S8+ and I must be one of the unlucky ones to get the driving mode when connected to my truck. What a nuisance that is! Not only does the change not update the song displayed on my truck screen, ever, the simp...

  • Newbie
  • So I've got a premium account on a Galaxy S8+ and I must be one of the unlucky ones to get the driving mode when connected to my truck. What a nuisance that is!    Not only does the chang...
  • heehoe
  • Newbie
  • 681 Views
  • 1 replies
  • 1 likes
  • 681 Views
  • 1 replies
  • 1 likes

Solved!! Spotify connect not working since v8.4.42.679 beta

Hi, I have two Spotify Connect devices in my network, a Jam Rhythm and an August WR320. My smartphone is a Xiaomi Mi5s running Android 8.1 (Lineage OS 15.1 with root). I never had problems with Spotify connect, but since v8.4.42.679 beta I am unable ...

  • Music Fan
  • Hi,   I have two Spotify Connect devices in my network, a Jam Rhythm and an August WR320. My smartphone is a Xiaomi Mi5s running Android 8.1 (Lineage OS 15.1 with root).   I never had p...
  • KajaApfel
  • Casual Listener
  • 9043 Views
  • 26 replies
  • 3 likes
  • 9043 Views
  • 26 replies
  • 3 likes

Uninstalled songs don't actually uninstall

This is an issue that I has been present for years, but I've never really been bothered to resolve it until now. The underlying issue that I'm facing is that when I uninstall a playlist, album, etc, my actual storage capacity doesn't increase and if ...

  • Newbie
  • This is an issue that I has been present for years, but I've never really been bothered to resolve it until now. The underlying issue that I'm facing is that when I uninstall a playlist, album, etc, ...
  • Loxer
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

The Spotify App for Android is Terrible

I'm sure this has been posted before many times, but the more Spotify knows this the better. I have never written a negative review for any service I subscribe to until now. I've been a Spotify premium subscriber for about 4 years now and the Android...

  • Newbie
  • I'm sure this has been posted before many times, but the more Spotify knows this the better. I have never written a negative review for any service I subscribe to until now.   I've been a Spot...
  • Billy-J
  • Spotify Star
  • 3502 Views
  • 1 replies
  • 11 likes
  • 3502 Views
  • 1 replies
  • 11 likes

Music pausing while in other apps

Spotify seemingly pauses music that is playing in the background while I'm in any other app. To fix this I open the apps in split screen view if it's supported, if not then it pauses and I have to switch back to the spotify app and it starts playing ...

  • Newbie
  • Spotify seemingly pauses music that is playing in the background while I'm in any other app. To fix this I open the apps in split screen view if it's supported, if not then it pauses and I have to sw...
  • Billy-J
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

I do not see an option in Spotify for Artists for song submission to Spotify Editorial Playlists

PlanPremiumCountryUSA Device(Samsung Galaxy 9)Operating System(Android Oreo,) My Question or Issue Received an email stating you can submit an unreleased track for our team to discover and consider for editorial playlists. But I don't see that option...

  • Newbie
  • Plan Premium Country USA   Device (Samsung Galaxy 9) Operating System (Android Oreo,)   My Question or Issue  Received an email stating you can submit an unrelease...
  • tonspender_
  • Casual Listener
  • 1378 Views
  • 1 replies
  • 0 likes
  • 1378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify downloading out of nowhere

PlanPremiumCountry BrasilDeviceSamsung S7Operating SystemAndroid My Question or Issue Why my Spotify is downloading music? It is musics that I already have in my library. Sometimes is 5, or 27 the last one was 142, how can I make it stop? It is getti...

  • Casual Listener
  • Plan Premium Country  Brasil Device Samsung S7 Operating System Android   My Question or Issue  Why my Spotify is downloading music? It is musics that I already have in my li...
  • Alfredo
  • Roadie
  • 771 Views
  • 3 replies
  • 1 likes
  • 771 Views
  • 3 replies
  • 1 likes

Superuser Contribution Saved Music; Premium User

PlanPremiumCountry CanadaDeviceLG G5, Model LG-H831Operating SystemAndroid 7.0, Nougat My Question or Issue For about 10 days now, I haven't been able to play any stored music in my Library, while not connected to Wi-Fi or data. I have even, as recen...

  • Regular
  • Plan Premium Country  Canada Device LG G5, Model LG-H831 Operating System Android 7.0, Nougat   My Question or Issue  For about 10 days now, I haven't been able to play ...
  • Alfredo
  • Roadie
  • 865 Views
  • 5 replies
  • 0 likes
  • 865 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Various issues with Spotify app on Galaxy S7 running Android Oreo (8.0)

PlanPremiumCountryFinlandDeviceSamsung Galaxy S7Operating SystemAndroid Oreo (8.0) (Samsung official Nordic ROM, no root or customs)Spotify version8.4.63.584 armV7 My Question or IssueThe Spotify app has been behaving badly for some time now, having ...

  • Music Fan
  • Plan Premium Country Finland Device Samsung Galaxy S7 Operating System Android Oreo (8.0) (Samsung official Nordic ROM, no root or customs) Spotify version 8.4.63.584 armV7   My Quest...
  • Alfredo
  • Roadie
  • 3256 Views
  • 3 replies
  • 0 likes
  • 3256 Views
  • 3 replies
  • 0 likes

So are you guys going to bring back the Queue to your app?

I would like to see the queue back on your app because it would be actually helpful to see what will play next and or how i use to do it to see if if a hit shuffleto see if it actually refreshed the playlist. If your Desktop Player has it and other f...

  • Roadie
  •   I would like to see the queue back on your app because it would be actually helpful to see what will play next and or how i use to do it to see if if a hit shuffleto see if it actually refres...
  • Noah
  • Spotify Star
  • 845 Views
  • 5 replies
  • 0 likes
  • 845 Views
  • 5 replies
  • 0 likes