My Spotify app can´t connect Chrome Cast

[valdinei]

My spotify app version 8.5.60.1013 can´t connect on my chromeCast TV

Plan

Premium

Country

Brazail

Device

Xiami Mi6 

Operating System

Android Muiu Global version 11.06

My Question or Issue

A have a network with cabe/Wi-fi  hosts my Mi6 phone can´t connect spotify to chromeCast , no listed on devices availables.  When a connect with my laptop wireless with a webplayer  in ChromeCast and open Spotify on phone show me connected and show controllers for change music,  up and down volume etc... 

For example I tried connect 3 times with my phone,  my chromeCast name is "ChromeCastQuartoDine" is not available.  Before connect with browser Show connected in ScreenShots in attachaments

After connected on web player show me this on my phone




adding information:
I reseted my chromeCast two times, and updated

[Elena]

Hey there @valdinei!

Thanks for reaching out to us on the Community!

Can you try restarting your router and your phone to see if that makes a difference for you?

We'd also recommend giving this a try on a different network, for example you can start a hotspot of your phone and use that network.

In case the issue persists, we'll need to know when you first stared noticing this issue and if it also happens when you try to connect your phone to your computer.

Let us know how you get on! We'll be here in case you have any further questions.

[abianchetti]

Spotify has never fully supported Chromecast. The behaviour is buggy while other apps can handle without problems. I have contacted support to help me with this issue, via app and Tweeter but so far I have not received any explanation about this issue. All I receive are questions like "have you reset your router?, have you unplugged Chromecast?" that have nothing to do cause every other app works.

I guess the only way to solve this issue is having another Streaming service that works with Chromecast.

[valdinei]

Even with these limitations it always worked very well for me, I never had any problems. But in the last two months the problems started.
It could be an error in the Spotify app or even an error in Google Chrome Cast itself.
I opened a bug in the google community to be investigated there too

[valdinei]

I have already reset my chrome Cast, I have restarted all devices.
When I send the music through the browser on the desktop, the songs play normally.

[valdinei]

I will try change network , the issue not resolved

[Mario]

Hey there @valdinei , 

Thank you for your reply.

Could you try to reinstall the app. You can find the steps here.

It would also be great if you could try to use another account and try to cast with the Chromecast, such as a friend's or family member's account.

We also recommend you to have a look at out on going issue - Spotify + Chromecast Audio Connection Keeps Dropping. 

Keep us posted. We're always one reply away 🙂
 

Cheers!