Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

My Spotify keeps wiping its offline music.

My Spotify keeps wiping its offline music.

Hello,

 

I'm using an HTC phone with an SD card and have been trying to save my Spotify music on the SD card.

 

Unfortunately, Spotify keeps deleting my offline collection of music. Is there any way to resolve this issue? Without the offline feature, my subscription isn't worth it. 

 

Thanks,

 

Jack 

Reply
1 Reply

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Suggested posts