Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47443 Views
  • 66 replies
  • 25 likes
  • 47443 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880177 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880177 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26886 Views
  • 4 replies
  • 0 likes
  • 26886 Views
  • 4 replies
  • 0 likes

problem

Only plays 1 song when on shuffle mode

  • Newbie
  • Only plays 1 song when on shuffle mode
  • Daniel
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Volume issue

Hi, recently I have noticed that when using spotify on my Ipad 2 or Samsung Galaxy S6 the volume increases and decreases for no reason whatsoever. It makes listening to music really annoying.I do not have volume normalization turned on and usually li...

  • Newbie
  • Hi, recently I have noticed that when using spotify on my Ipad 2 or Samsung Galaxy S6 the volume increases and decreases for no reason whatsoever. It makes listening to music really annoying. I do n...
  • Daniel
  • Community Legend
  • 202 Views
  • 1 replies
  • 1 likes
  • 202 Views
  • 1 replies
  • 1 likes

custom playlist unavailable when offline :/

hi guys, this has happened a few times now. i have a user def playlist with around 300 songs in it - i keep it updated and offlined but sometimes when i select it to play while offline, it says not available no idea why thanksdan

  • Visitor
  • hi guys,   this has happened a few times now.   i have a user def playlist with around 300 songs in it - i keep it updated and offlined   but sometimes when i select it to play w...
  • Daniel
  • Community Legend
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Spotify skips and pauses frequently

I am running spotify from my galaxy s6 edge and I've noticed that it skips or pauses for s few seconds every other song. I have reinstalled spotify and cleared caches but still same issues. Is there anything else I can try on my phone. Thanks in adva...

  • Newbie
  • I am running spotify from my galaxy s6 edge and I've noticed that it skips or pauses for s few seconds every other song. I have reinstalled spotify and cleared caches but still same issues. Is there ...
  • Jayb72
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Get local music stored on SD card to show up in My Music on Android Mobile App

Samsung Galaxy S7Android: Marshmellow 6.0.1 Spotify: 4.9.0.992 I have music stored on my SD card. That SD card is mounted in my Galaxy S7 as storage. Is there anyway to have my music (stored locally on my sd card in my phone) show up in my spotify ap...

  • Newbie
  • Samsung Galaxy S7 Android: Marshmellow 6.0.1   Spotify: 4.9.0.992   I have music stored on my SD card.  That SD card is mounted in my Galaxy S7 as storage.    Is ther...
  • Daniel
  • Community Legend
  • 999 Views
  • 1 replies
  • 0 likes
  • 999 Views
  • 1 replies
  • 0 likes

My Music not showing up, but playlists do

I noticed recently that when I click on the "Songs," "Artists" and "Albums" tabs on my Spotify app (on Nexus 4), it's coming up as if I have nothing saved. However, my playlists still appear when I select the "Playlists" option so I know I'm logged o...

  • Newbie
  • I noticed recently that when I click on the "Songs," "Artists" and "Albums" tabs on my Spotify app (on Nexus 4), it's coming up as if I have nothing saved. However, my playlists still appear when I s...
  • gordontoon
  • Newbie
  • 9289 Views
  • 4 replies
  • 1 likes
  • 9289 Views
  • 4 replies
  • 1 likes

No Storage Area Found

Hi. why does it always notify No Storage Area Found whenever i try to open spotify. i just downloaded the app fyi.

  • Newbie
  • Hi. why does it always notify No Storage Area Found whenever i try to open spotify. i just downloaded the app fyi.
  • Daniel
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Why remove fast scrolling?

Seriously. Developers. Why remove a very useful function that worked. Just removed it. Just like that, in the newest update. I'm talking about dragging the scroll bar on the side down, so you can instantly scroll to a point in potentially huge playli...

  • Regular
  • Seriously. Developers. Why remove a very useful function that worked. Just removed it. Just like that, in the newest update. I'm talking about dragging the scroll bar on the side down, so you can ins...
  • MattSuda
  • Spotify Star
  • 508 Views
  • 1 replies
  • 2 likes
  • Functionality
    Playlist feature
  • 508 Views
  • 1 replies
  • 2 likes

Profile and playlists won't show

I've recently gotten a new phone and when I installed the Spotify app I've been experiencing some problems The first one is that my profile refuses to show - it keeps saying that something went wrong and whenever I refresh it, it shows the same thing...

  • Casual Listener
  • I've recently gotten a new phone and when I installed the Spotify app I've been experiencing some problems 😞 The first one is that my profile refuses to show - it keeps saying that something went wr...
  • Daniel
  • Community Legend
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

My Spotify app on Android crashes when I create new playlist folder in the desktop app

Hi. I have a big problem. Here's how it all started: A few months ago I noticed that I couldn't put my playlist folders inside newly created playlist folder (Windows desktop app). I thought ok, i'll wait, maybe they'll fix it.Some time later i was us...

  • Regular
  • Hi. I have a big problem.   Here's how it all started:   A few months ago I noticed that I couldn't put my playlist folders inside newly created playlist folder (Windows desktop app). I...
  • torgop
  • Regular
  • 349 Views
  • 4 replies
  • 0 likes
  • 349 Views
  • 4 replies
  • 0 likes

Songs need to be restarted occasionally, and suggested songs for a playlist over 40 songs in length

Hi, I have been having no problems with Spotify until a couple of updates ago. Since then, songs in a playlist will occasionally start playing with no sound. If I pause and then unpause the song, it starts over and begins playing correctly. Another i...

  • Casual Listener
  • Hi, I have been having no problems with Spotify until a couple of updates ago. Since then, songs in a playlist will occasionally start playing with no sound. If I pause and then unpause the song, it ...
  • 317 Views
  • 0 replies
  • 1 likes
  • 317 Views
  • 0 replies
  • 1 likes

Solved!! Can't Opt out of beta

My friend logged into his spotify account on my device and it automatically installed beta, after he was finished, I logged in and tried to delete it and install it several times. After that beta still appeared. Please help.

  • Regular
  • My friend logged into his spotify account on my device and it automatically installed beta, after he was finished, I logged in and tried to delete it and install it several times. After that beta sti...
  • navaira
  • Roadie
  • 1088 Views
  • 2 replies
  • 0 likes
  • Android 5.1.1
    Beta
  • 1088 Views
  • 2 replies
  • 0 likes

problemas de streaming

quando utilizo o spotify no meu moto g3 a reprodução pausa com grande frequência, mesmo nas listas offline. Alguma ideia do que posso fazer?

  • Newbie
  • quando utilizo o spotify no meu moto g3 a reprodução pausa com grande frequência, mesmo nas listas offline. Alguma ideia do que posso fazer?
  • fuentesalexande
  • Newbie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

I cant play any song on my android tablet

I'm use galaxy note 8 (screen 8 inch) android 4.4 cm 11 but I can play only shuffle mode Now I'm update app to lastest get. 4.9Delete and install app anain. But problem is still Help me plz. Thx. 4 ur kind

  • Newbie
  • I'm use galaxy note 8 (screen 8 inch) android 4.4 cm 11 but I can play only shuffle mode   Now I'm update app to lastest get. 4.9 Delete and install app anain. But problem is still   H...
  • Zamara74
  • Casual Listener
  • 337 Views
  • 2 replies
  • 0 likes
  • 337 Views
  • 2 replies
  • 0 likes

Spotify not being energy efficienent

Hi Spotify According to this test https://medium.com/smartphone-enerlytics/music-lovers-switch-streaming-music-apps-and-extend-your-battery-life-by-2x-2e9a57ca899d#.7z50qq2efSpotify is only 50% as effective as Google music, can you please improve thi...

  • Newbie
  • Hi Spotify  According to this test https://medium.com/smartphone-enerlytics/music-lovers-switch-streaming-music-apps-and-extend-your-battery-life-by-2x-2e9a57ca899d#.7z50qq2ef Spotify is ...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Scrolling, 23/3

I can't fast scroll on my phone since the last update, i need it because now it is impossible to go to the bottom of my lists and therefor i can't listen to the new songs, it is horrible and need to be fixed asap, i am using spotify several hours eve...

  • Regular
  • I can't fast scroll on my phone since the last update, i need it because now it is impossible to go to the bottom of my lists and therefor i can't listen to the new songs, it is horrible and need to ...
  • Daniel
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • scroll bar
    Scrollwheel disappeared
  • 400 Views
  • 1 replies
  • 0 likes

Solved!! Am I sontributing to Nielsen Analytics

Google Play store states "Please note: This app features Nielsen’s audience measurement software which will allow you to contribute to market research, such as Nielsen’s Audio Measurement. If you don't want to participate, you can opt-out within the ...

  • Roadie
  • Google Play store states "Please note: This app features Nielsen’s audience measurement software which will allow you to contribute to market research, such as Nielsen’s Audio Measurement. If you don...
  • Daniel
  • Community Legend
  • 5000 Views
  • 9 replies
  • 2 likes
  • 3.70.833
  • 5000 Views
  • 9 replies
  • 2 likes

Signing in on Android ap

Can't seem to sign I'm on the Spotify ap button via the website. Any ideas?

  • Newbie
  • Can't seem to sign I'm on the Spotify ap button via the website. Any ideas?
  • Daniel
  • Community Legend
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

advertising

I have been noticing my videos for 30min of ad free music has not been playing I still get the 30 min but it doesn't give me the advertisingI just don't want to break the law by exploiting this glitch

  • Newbie
  • I have been noticing my videos for 30min of ad free music has not been playing I still get the 30 min but it doesn't give me the advertising I just don't want to break the law by exploiting this gli...
  • Daniel
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Playlist

HiI have created playlist but it does not play continueI have to forward. I tied logout then reinstalled SpotifyDid not work

  • Casual Listener
  • Hi I have created playlist but it does not play continue I have to forward. I tied logout then reinstalled Spotify Did not work
  • Daniel
  • Community Legend
  • 309 Views
  • 6 replies
  • 0 likes
  • 309 Views
  • 6 replies
  • 0 likes