My device CPH2585 Spotify songs are playing But still sound is not coming

[#1]

Spotify web player is working but Spotify app is not working sound not coming in it

[Eni]

Hey there, 

Thanks for getting in touch about this and welcome to the Community. 

Just to confirm, has this always happened or has it started happening after a specific event such as an update?

On another note, could you make sure that Spotify has all necessary permissions enabled?

1. Open your Settings menu.
2. Scroll to the bottom to find Spotify and open the app settings.
3. Enable everything you see.

It's also a good idea to exclude the app from any Battery optimization software that might be active on your smartphone. 

Lastly, sending us the exact make/model, operating system and Spotify version of your device would come in handy. 

We'll be on the lookout for your reply.