My phone won't sync with local files

[dancinpantz]

I've re-installed the app, logged in and out (both phone and computer), I've restarted my computer as well as my device, I've switched wifi network (even used my mobile hotspot!), I've checked my firewall and there isn't anything blocking Spotify (I have McAfe).

Yes I have premium. Still it doesn't work. My phone is an android (Honor 😎

[dancinpantz]

Please help

[Joe]

Any issues are normally down to communication issues so here's a list of things to check if local files won't download.

• Your PC and mobile must be connected to the same Network/SSID and spotify should be running on your PC.
• In your router settings, check that UPnP (Universal Plug and Play) is enabled.
• Make sure that Windows shows your network as private and not public.
• Set exceptions for spotify in any firewall or internet security programme. If you are unsure how to do this, temporarily disable them.
• Check that you haven't already hit the limit of 3,333 downloads per device or 9,999 downloads across all devices.
• If you are using a wifi network outside of your home, there is every chance that the protocols used by spotify for downloading are blocked.

If you still can't make it work, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.