My spotify on android takes forever to load

[davidb78]

My spotify on android takes forever to load.

[atom1989 · Accepted solution]

Hello!

Have you tried clean reinstall?

 Go to System Settings
- Go to "Apps" 
- Find Spotify there
- On Spotify's page, first, tap "Force Close"
- Then tap "Clear cache" if it's not greyed out.
- Then tap "Unninstall" and remove the app.
- After uninnstalling, power off your device.
- If you can, remove the battery now. Power back on.
- Using a file manager on your phone or with your USB cable and your computer, go to Internal Storage > Android > Data and delete a folder called com.spotify.mobile.android.ui
- Reinstall Spotify from Google Play

[caanereen]

try to get into recovery mode and wipe cache only

[jlj66]

Have done this, can't find the file

and have reinstalled still didn't work but thanks for help