My track gets skipped when I power off my screen

[martastutzman]

Sometimes when I'm listening to spotify, especially if the app is on screen when I power off the screen, the track I'm listening to switches to another song in the playlist at random.

[jean3601]

Hey @akos_crk, Welcome to the community! 🙂

I suggest you try a clean reinstall and see if this helps, This usually fixes most problems 🙂

Note: This will remove any saved offline tracks and cache 🙂 

[akos_crk]

Not possible to save my songs? 😕 I have a lot of them...

[martastutzman]

I just play over my phone speakers, my friend who also has this problem
plays it over his bluetooth.

[jean3601]

@akos_crk

Your songs will be saved, but they will need to be made available offline again after your reinstall it, along with any other songs/files made available offline

[jean3601 · Accepted solution]

@martastutzman @akos_crk

Okay, could you guys go here and remove all your offline devices, then please try another clean reinstall and see if this helps, This usually fixes most problems 🙂

Does this fix the issue?

Also, when the skipping occurs, are you in a low 3G/4G connection area?