My tracks can't be played. I can't see artist or album pages.

[floydsopher]

Plan

Free/Premium

Country

Device

Moto E4 Plus

Operating System

Android 7.1.1

My Question or Issue

Hello.
When I click on a track, the track bar shows up but the track can't be played. Also, my Liked Songs or any artist or album page can't be displayed; the error "Something went wrong." shows up.
This is a problem about the device because the account works fine on other devices. The thing is, I had this exact problem before. I coincidentally moved the Spotify app from SD card to Internal Storage and the problem was somehow fixed. Recently I downloaded a cleaning app and ran it, after that these same problems started occurring again. I can't move the app anymore so I need another solution.
I deleted the cleaning app, and tried everything the support e-mail team suggested. These include clearing app data, clearing Android/Data/com.spotify files in all storages, support team cleaning a corrupted cache, reinstalling countless times, removing/placing back the SD card etc. My device is not rooted and I do not use a VPN connection or anything. 
I would very much appreciate your help. Thank you.

[Jeremy]

Hi there @floydsopher,

Thank you for reaching out here in the Community. We're happy to help.

Can you log in with another account - such as a friend's or a family member's to see if the issue persist?

On another note, does this occur on one specific device or multiple devices?

Another useful step to try out is to try with another internet connection.

We'll keep an eye out for your reply.

Take care!

[floydsopher]

Different accounts doesn't make a difference.
This problem only happens on my Android device.

[Jeremy]

Hi there @floydsopher,

Thank you for your reply and confirmation.

Can you confirm if you followed these steps when you reinstalled the app?

If you did and it didn't do the trick, can you try the following:

• Try an alternative connection (if on a public or office network try a private network, if possible)
• Soft reset of the device
• Ensure the operating system is up-to-date
• Ensure device has enough storage space

Keep us posted.

Cheers!