Mysongs error

[Carla666]

After i delete my app and doing a new download, my songs don't play anymore and when i search the album that i wanna ear it's impossible download or play the songs. And i'm premium member..

[marlonsphere]

Hi Carla666. Welcome to the Spotify Community!

Sad to hear that you're having issues with your songs, but it looks like from the screenshot you have provided, you have yet to download the songs you'd like to listen to. Am I right?

If yes, then you will just need to sync them. The steps are provided by Spotify here.

In case you're trying to download and it's not allowing you, check this out!

• The device is not in sleep mode.
• There is enough free space to sync the songs (we recommend 1GB or more).
• The device has an active internet connection.
• You haven't reached the limit of 3,333 songs per device.

After you've checked the above, try these syncing instructions.​

That's it! If you're still having issues, it's worth to contact the folks at Spotify directly. For sure, they will not leave you behind 🙂

You can reach out to them here, on Twitter with the @SpotifyCares handle, or on their Facebook page.

Thanks,

marlonespi