Não consigo mudar de musica com a tela bloquada

[Paulovictor]

Tenho um Xperia z3 android 6.0.1 e quando a tela está bloqueada não consigo mudar de musica. Alguma solução para esse problema, ou é normal essa limitação?

[Sophia]

Hey @Paulovictor! 

Thanks for reaching out to the Spotify Community. Hope you don't mind if we reply in English. 

Can you let us know Spotify version you’re rocking? We'll check and see what we can suggest. 

Also, if you prefer to get support in Portuguese, please get in touch with Spotify Support so they can look into this. You can contact them via Twitter, Facebook, or email: 

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifyajuda
• Twitter: https://twitter.com/spotifyajuda

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any other questions. We'll be here for you 🙂

Sophia,

[tiagotheiss]

Também estou com o mesmo problema! Isso aconteceu depois de uma atualização do app.