New 64GB SD Card gets filled almost instantly by Spotify

[bennytehcat]

So I bought a new 64GB Samsung brand card for my Galaxy 3 for the sole purpose of giving spotify a place to shove music.  After syncing about 12 tracks it goes from showing 61GB free on my PC to zero.  There is still plenty of space on the device, and I can copy files to it.  Why won't spotify let me use the space?

Edit:  Just to rule out the easy tech support answers: I've already reformtted it to factory defaults, I've reinstalled spotify, cleared data, etc.  Best I've seen is 40ish songs copied before telling me it jammed up all 61GB

[Joe]

Are you sure it's saving to the SD card? Use a file explorer and make sure the folder \android\data\com.spotify.music\ on the SD card actually contains the cache files and that it isn't actually saving to internal storage. Did you reformat the SD card in the phone?

[bennytehcat]

Yes.

It saves to /card/Android/data, and maxed out my 16 gig microSD which is why I bought the 64.  The card was formatted on the phone, and I can manually copy 60 gigs to it with no problem.  My phone is only 32GB internal, and when I watch it sync throught the PC, it shows that there is over 60GB, so it must be going to the card.  

Edit: I found that I can force the app to close, then when I reload it, it will download 1-3 files, then give me a space error again.  I can keep forcing it closed, reloading, and it will try for a few more files each time (successfully).  This is hardly conveinent when it comes to thousands of files.  

Android space manager agrees that I have over 60GB free when Spotify says it's full.

[bennytehcat]

So I don't understand why, but after forcing it closed and opening it a bunch of times, it synced through about 500 songs today.  I'm going to try for the rest of my collection overnight.

[bennytehcat]

So still having issues.  

As you can see, within Windows, looking at my phone, Spotify disagrees with itself!

On the left side of the bar, "All 62.5 GB used"

On the right side of the bar: "Free: 59.6 GB"

Edit:

On Android, under Application Manager for Spotify it shows that the application is using 30.15MB and there is ZERO data stored on the SD Card.  If I go into windows and look on the SD card, I can see Spotify is occupying a few gigs, which it seems to agree with.  I can go into airplane mode and listen to those downloaded songs without issue.  Why doesn't spotify even recognize what it HAS downloaded?  

Furthermore, to confirm the screenshot above, under SDCard storage, I show the same 59.6GB as being free.  If I plug my phone into my PC, I see the same 59.6GB free.  What gives?

Edit edit:

Clarification to "...what it HAS downloaded?".  Spotify recognizes within the app that some of these songs are infact downloaded (green icon, can play in airplane mode), but within the application manager it shows zero data being used.

[Joe]

Hmmm........I'm out of ideas. Caould you get in touch with the support guys here to see if they can help. If you get an automated response directing you back to the community or to the help pages, please reply to it and you will hear back from one of the team shortly.

Needless to say, I'd love to know what the solution is 🙂

[bennytehcat]

Sent in a request and linked it back here just in case.  

The worst part of this is that I cannot listen to music while it is syncing on the phone.  So if I want to listen to any of the random 2gigs it downloaded, I have to go into airplane mode.  As soon as it attempt to sync it just locks up the app.

Countless reformats, reinstalls, with equally crap results each time.

[Joe]

I sympathise. I'm wrestling with my Note 3 constantly pausing music (not just spotify) at the moment. Seems to happen when it switches networks and it's driving me crazy 🙂

[bennytehcat]

It's not that it's just pausing.  It's taking itself out.

I can be listening to music until the moment it decides to try and sync again.  It won't sync, but it will show in my status bar something like "Syncing 0 of 2431 tracks".  The song will pause.  When I hit play, the song starts playing (time changes) but no sound comes out.  If I change the volume, the OS doesn't recognize media is playing, and it alters the ringers volume instead.  If I attempt to force close it may or may not work on reload (seems dependent on if its trying to sync).  A hard force-close through the OS Application List seems to work.  If I delete the cache, I get an "oops" error message and it crashes until I reboot the phone and try loading the app.  Then it's back to normal...somewhat (See post #1 😛 )

[bennytehcat]

So got a reply from tech, they claimed it was because of bad cache on their end and offered to clear it.  I went ahead and cleared it myself as it listed my android device twice.  I then went through the "oh so fun, but now used to it" process of removing all data through spotify app, then reformatting the SD card, checking spotify app under applications list and clearing that of everything.  I should also mention that I recently got a new software version (1.1.2.449).  So, app clear, SD card formatted, ALL devices cleared from spotify offline through website, 63 gigs of glory...20 songs synced "out of space"  fwaa fwaa /sadhorn.

So, I'm returning this SDcard, hopefully this is just the card being a jerk, and I'm waiting on delivery of a new Sandisk 64gb "#1 best seller on Amazon".  Can't go wrong there...right?

[bennytehcat]

edit: double post, cant delete it...so now you get this message.

[Joe]

No worries. At least Sandisk are pretty good about replacing bad cards.

[bennytehcat · Accepted solution]

New card arrived in the mail today.  The card I returned (eBay) was a "Samsung" card. When it was formatted on the phone it would report something like 62.5 GB free.  The new card, Sandisk (http://www.amazon.com/SanDisk-MicroSDXC-Frustration-Free-Packaging-SDSDQU-064G-AFFP-/dp/B009QZH6JS/) formats to 58 GB.  The old samsung card made Spotify run extremely laggy (took forever to show my artist collection).

This new card is flying, has already synced about 10% of my collection, and the spotify app itself is much more responsive.  I'm 99% sure the problem was a bad MicroSD.

[Joe]

That's great and thanks for the update 🙂