New phone and login error

[idiotmonster]

Hello,

I have a new android phone since today.

I installed Spotify but I can't login. It says that I'm trying to connect myself in a other country than usual.

I'm in the same country and I have a premium account so it should not matter...

I also tried with my facebook account but it won't work.

Do you have any solution?

Thank you in advance.

[Joe]

Hi. Have you tried over wifi and 3G/4G? 

[idiotmonster]

Yes, I did.

[Daniel]

Can you try clearing the data and trying again?

In Android go to Settings then App. Swipe to the 'All' tab and scroll down to Spotify. Tap it and when you get the 'Clear Data' button press this. Now re-open Spotify and try logging in again.

Only other thought (unless it's an issue with your account) is that your phone is somehow running through a proxy. Try going to this site on your browser: http://www.whatismyip.com/

Is the country coming up properly?

[idiotmonster]

The country is coming right.

Maybe is because I bought my phone in another country.

I tried to create a new account and its working.

[Daniel]

I can't imagine the location the phone was bought in would be detectable by the app. But glad you got the problem resolved... Odd.