Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

No internet connection yet my songs download just fine

No internet connection yet my songs download just fine

Spotify will show a no internet connection message while I'm connected to my working wifi. I can't find new playlists or search for new songs. When I re downloaded the app, I could only sign in using data, or else I'd be stuck on the logo screen. Once in, I switched to wifi again to see if it could work. It didn't, but my songs started downloading on my phone again. I don't have this issue when using the desktop app on my PC.

 

 

Plan

Premium

Country

Mexico

Device

Galaxy A71

Operating System

Android 11

Reply
1 Reply

Hi there @Kike1903,

 

Thank you for reaching out to the Community.

 

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

If that doesn't do the trick, we recommend that you head over to this article and follow the steps that's provided in it.

 

Let us know how it goes 🙂

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Suggested posts