No internet connection

[Schwitfty]

I tried everything and I'm just about to just cancel my subscribtion. I'm paying for premium without being able to use it on my phone. It does that when I'm on mobile data and on wifi. 

When I reinstall the app it works for about 30 minutes before it goes offline again, thats the only time it does work.

I got a OnePlus5 OxygenOS 10.0.1 at the moment. The account does work on my PC.

Second time it's happening to me and nothing is changing this time. I tried everthing you guys listed in other posts and yes I checked If I'm in Offline mode.

Please help because I'm not happy about this

[Alex]

Hey @Schwitfty,

Thanks for your post!

Sorry to hear that you're having such an experience with the app.

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling.

Also, make sure that Battery optimization is not enabled for Spotify from the system app settings, as well as that the app is granted all permissions. These settings could be hindering the performance of the app.

Keep us posted on how you get on with this.

Cheers.