No puedo descargar canciones

[Arcturus09]

Plan

Premium

Country

Mexico

Device

Operating System

Android 6.0

My Question or Issue

Tengo spotify premium con suscripcion familiar, hace poco desintalé el app y la volví a instalar pero no me da todas las funciones premium, no me deja descargar musica, me dice que obtenga premium, en los demás dispositivos si tengo acceso a estos beneficios

[Bittencourt]

Hola @Arcturus09, welcome to the Spotify Community!

I hope you don't mind if I reply in English. I can read Spanish though 🙂

Well, it looks like you have more than one Spotify account.

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

[Arcturus09]

Nope. i still hace the problem

[Bittencourt]

Ok @Arcturus09,

So when you click on the link bellow, does your account show as Premium for Family?

https://www.spotify.com/account/overview/